{"data":{"id":"us-al/ala.-code-37-1-52.1","jurisdiction":"us-al","citation":"Ala. Code § 37-1-52.1","heading":"Operator Service to Include Access to Live Operator.","body":"Each telecommunications utility and/or company that provides operator service shall ensure that a caller may access a live operator through a method designed to be easily and clearly understandable and accessible to the caller. A telecommunications utility and/or company shall submit to the Public Service Commission the method by which the utility and/or company shall provide access to a live operator for review, except for a telecommunications utility and/or company that is under the jurisdiction, regulation, and rules of the Alabama Public Service Commission. This section applies regardless of the method by which the telecommunications utility and/or company provides the operator service. The requirements of this section shall not apply to telephones located in prison or jail facilities.","path":["Title 37 Public Utilities and Public Transportation.","Chapter 1 Public Service Commission.","Article 2 Powers and Duties Generally.","Division 1 General Provisions."],"source_url":"https://alison.legislature.state.al.us/code-of-alabama?section=37-1-52.1","current_through":"Act 2026-611","vintage":"","retrieved_at":"2026-09-03T14:01:51Z","sha256":"9566ff2fb624f7d7e3c4d4404dd8e8ddb4f8e28485e57d6c1f563b949658b89f","source_id":"us-al","stale":false,"prev":"us-al/ala.-code-37-1-52","next":"us-al/ala.-code-37-1-53"},"notice":"GroundRules: Original legal text. Not legal advice."}