{"data":{"id":"us-az/a.r.s.-41-1377","jurisdiction":"us-az","citation":"A.R.S. § 41-1377","heading":"Scope of investigations","body":"A. On receiving a complaint the ombudsman-citizens aide may investigate administrative acts of agencies that the ombudsman-citizens aide has reason to believe may be:\n\n1. Contrary to law.\n\n2. Unreasonable, unfair, oppressive, arbitrary, capricious, an abuse of discretion or unnecessarily discriminatory, even though they may be in accordance with law.\n\n3. Based on a mistake of fact.\n\n4. Based on improper or irrelevant grounds.\n\n5. Unsupported by an adequate statement of reasons.\n\n6. Performed in an inefficient or discourteous manner.\n\n7. Otherwise erroneous.\n\nB. On receiving a complaint the ombudsman-citizens aide may investigate to find an appropriate remedy.\n\nC. On receiving a complaint the ombudsman-citizens aide may refuse to investigate an administrative act of an agency that otherwise qualifies for investigation under subsection A of this section if:\n\n1. There is presently available an adequate remedy for the grievance stated in the complaint.\n\n2. The complaint relates to a matter that is outside the duties of the ombudsman-citizens aide.\n\n3. The complaint relates to an administrative act that the complainant has had knowledge of for an unreasonable time period before filing the complaint.\n\n4. The complainant does not have a sufficient personal interest in the subject matter of the complaint.\n\n5. The complaint is trivial or made in bad faith.\n\n6. The resources of the office of ombudsman-citizens aide are insufficient to adequately investigate the complaint.\n\nD. The ombudsman-citizens aide shall refuse to investigate complaints filed by a person in the custody of the state department of corrections.\n\nE. On receiving a complaint that involves confidential information as defined in section 42-2001, the ombudsman-citizens aide shall either:\n\n1. Work with the department of revenue problem resolution officer or an employee of the department of revenue who is authorized to access confidential taxpayer information.\n\n2. Obtain a power of attorney from the taxpayer to access confidential information specific to the complainant in a form acceptable to the department of revenue.\n\nF. On receiving a complaint that involves confidential information relating to section 36-2903, subsection I, section 36-2917, section 36-2932, subsection F or section 36-2972, the ombudsman-citizens aide shall either:\n\n1. Work with the Arizona health care cost containment system administration employee who is authorized to access confidential information.\n\n2. Obtain a power of attorney from the complainant to access confidential information specific to the complainant in a form acceptable to the Arizona health care cost containment system administration.\n\nG. On receiving a complaint that involves confidential information relating to sections 36-507, 36-509 and 36-2220, the ombudsman-citizens aide shall either:\n\n1. Work with the department of health services employee who is authorized to access confidential information.\n\n2. Obtain a power of attorney from the complainant to access confidential information specific to the complainant in a form acceptable to the department of health services.","path":["Title 41 State Government"],"source_url":"https://www.azleg.gov/ars/41/01377.htm","current_through":"2026-09-04","vintage":"2026-08-09","retrieved_at":"2026-09-04T00:49:56Z","sha256":"25b6254d19f816a0f5a7788ec095c440aafe7eb27ec77ab2dd71f768910c47c8","source_id":"us-az","stale":true,"prev":"us-az/a.r.s.-41-1376.01","next":"us-az/a.r.s.-41-1378"},"notice":"GroundRules: Original legal text. Not legal advice."}