{"data":{"id":"us-ca/gov-53055","jurisdiction":"us-ca","citation":"GOV § 53055","heading":"","body":"Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:\n(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.\n(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.\n(c) Procedures for termination of service.\n(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.\n(e) Complaint procedures and procedures for bill dispute resolution.","path":["Government Code - GOV","TITLE 5. LOCAL AGENCIES [50001. - 57607.]","DIVISION 2. CITIES, COUNTIES, AND OTHER AGENCIES [53000. - 55821.]","PART 1. POWERS AND DUTIES COMMON TO CITIES, COUNTIES, AND OTHER AGENCIES [53000. - 54999.7.]","CHAPTER 1. General [53000. - 53170.]","ARTICLE 3.5. Cable Television and Video Provider Customer Service and Information Act [53054. - 53056.]"],"source_url":"https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zip","current_through":"2026-09-13","vintage":"","retrieved_at":"2026-09-14T05:56:33Z","sha256":"df9904610d174dc62040e5c3a14625fe3063fd92b0100395299a3a2203588968","source_id":"us-ca","stale":false,"prev":"us-ca/gov-53054.2","next":"us-ca/gov-53055.1"},"notice":"GroundRules: Original legal text. Not legal advice."}