{"data":{"id":"us-ca/puc-10011.5","jurisdiction":"us-ca","citation":"PUC § 10011.5","heading":"","body":"Whenever a business transaction of a public utility, as defined in Section 10001, furnishing electricity, gas, water service where the utility has 10,000 or more service connections, or telephone service is such that a personal appearance by a person is required by the utility and the person is unable to appear at the utility’s place of business during the utility’s usual business hours, then the utility shall provide a reasonable and convenient alternative to the person such as an appointment outside the utility’s usual business hours or allowing the person to conduct the transaction by telephone, mail, or both.","path":["Public Utilities Code - PUC","DIVISION 5. UTILITIES OWNED BY MUNICIPAL CORPORATIONS [10001. - 10303.]","CHAPTER 1. Acquisition, Operation, and Sale of Utilities [10001. - 10303.]","ARTICLE 1. Acquisition and Operation [10001. - 10014.]"],"source_url":"https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zip","current_through":"2026-09-13","vintage":"","retrieved_at":"2026-09-14T05:56:33Z","sha256":"091f0734ce5014f0277ece8de11feb7c523d8097098eb43de64311cd76244aae","source_id":"us-ca","stale":false,"prev":"us-ca/puc-10011","next":"us-ca/puc-10012"},"notice":"GroundRules: Original legal text. Not legal advice."}