{"data":{"id":"us-ca/puc-2884.6","jurisdiction":"us-ca","citation":"PUC § 2884.6","heading":"","body":"(a) The commission shall require telephone corporations and providers of information-access telephone services to institute a method of handling subscriber complaints concerning these services, which shall include provision for a waiver of all of the charges for these services for a first occasion of their inadvertent or mistaken use.\n(b) Every telephone corporation and provider of information-access telephone services providing messages that constitute harmful matter, as defined in Section 313 of the Penal Code, shall provide for a one-time waiver of all subscriber charges associated with a collect call when the call contains harmful matter and the person making or accepting the call is a minor.","path":["Public Utilities Code - PUC","DIVISION 1. REGULATION OF PUBLIC UTILITIES [201. - 3299.100.]","PART 2. SPECIFIC PUBLIC UTILITIES [2701. - 2899.]","CHAPTER 10. Telephone Corporations [2871. - 2899.]","ARTICLE 2. Customer and Subscriber Services [2881. - 2890.2.]"],"source_url":"https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zip","current_through":"2026-09-13","vintage":"","retrieved_at":"2026-09-14T05:56:33Z","sha256":"47de6c8aedbfb71302f57fa3d468f99e55b4f65baa5d9bc0fccae0e1c4dd4b0f","source_id":"us-ca","stale":false,"prev":"us-ca/puc-2884.5","next":"us-ca/puc-2885"},"notice":"GroundRules: Original legal text. Not legal advice."}