{"data":{"id":"us-ca/puc-766.5","jurisdiction":"us-ca","citation":"PUC § 766.5","heading":"","body":"The commission shall investigate the practices of every telephone corporation in billing its subscribers for telephone calls, including, but not limited to, whether a corporation is unable to determine whether any telephone call was not completed and as a consequence may charge the subscriber for that uncompleted call. If the commission finds that any corporation does not have the capability of determining in every instance whether a call placed by a subscriber was completed, the commission shall require the corporation to furnish written notice, in a form and manner approved by the commission, to its subscribers of its billing practices, including, but not limited to, its practice of charging for calls placed but not completed.","path":["Public Utilities Code - PUC","DIVISION 1. REGULATION OF PUBLIC UTILITIES [201. - 3299.100.]","PART 1. PUBLIC UTILITIES ACT [201. - 2120.]","CHAPTER 4. Regulation of Public Utilities [701. - 940.]","ARTICLE 3. Equipment, Practices, and Facilities [761. - 788.]"],"source_url":"https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zip","current_through":"2026-09-13","vintage":"","retrieved_at":"2026-09-14T05:56:33Z","sha256":"017044ad6e2a96a702fd595c55e3599eb99703bf145abf6b15ccabe351e9ec77","source_id":"us-ca","stale":false,"prev":"us-ca/puc-766","next":"us-ca/puc-767"},"notice":"GroundRules: Original legal text. Not legal advice."}