{"data":{"id":"us-ca/veh-23309","jurisdiction":"us-ca","citation":"VEH § 23309","heading":"","body":"(a) Subject to extenuating circumstances and holidays, the issuing agency, directly or through a third-party vendor, shall maintain a customer service telephone line that shall be operated by a live person for at least 35 hours per week between the hours of 8 a.m. to 5 p.m. and an additional 5 hours per week between the hours of 6 a.m. to 8 a.m., from 5 p.m. to 7 p.m., or on a Saturday. The customer service telephone line shall be available to address questions related to acquiring a transponder or other electronic toll payment device, paying toll notices, disputing tolls and penalties, setting up payment plans, and registering the license plate of a vehicle to a transponder or other electronic toll payment device account.\n(b) The customer service telephone line shall provide language interpreter services and assistance for deaf or hard-of-hearing individuals.\n(c) This section shall become operative on July 1, 2024.","path":["Vehicle Code - VEH","DIVISION 11. RULES OF THE ROAD [21000. - 23336.]","CHAPTER 13. Vehicular Crossings and Toll Highways [23250. - 23336.]","ARTICLE 3. Tolls and Other Charges [23300. - 23309.]"],"source_url":"https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zip","current_through":"2026-09-13","vintage":"","retrieved_at":"2026-09-14T05:56:33Z","sha256":"8c90c8ad05f3a2cfeea58c301b023ab1d93e9b25bf28556727913ba7580a230e","source_id":"us-ca","stale":false,"prev":"us-ca/veh-23308","next":"us-ca/veh-23330"},"notice":"GroundRules: Original legal text. Not legal advice."}