{"data":{"id":"us-ca/wic-14000.8","jurisdiction":"us-ca","citation":"WIC § 14000.8","heading":"","body":"(a) (1) Commencing on January 1, 2026, and each month thereafter, a county with a call center for Medi-Cal applicants or beneficiaries applying for, renewing, or requesting help in obtaining or maintaining Medi-Cal coverage shall collect and submit to the department call-center data metrics, including, but not limited to, total call volume, average call wait times by language, and the average call abandonment rate.\n(2) The department shall prepare a report, excluding any personally identifiable information, on call-center data as described in paragraph (1). The department shall post the report on the department’s internet website on a quarterly basis no later than 45 calendar days after the conclusion of each quarter. The initial report on call-center data described in paragraph (1) shall be due on May 15, 2026.\n(b) Notwithstanding Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of Title 2 of the Government Code, the department shall implement this section, without taking any regulatory action, by means of an all-county letter or similar instruction. Thereafter, the department shall adopt regulations in accordance with Chapter 3.5 (commencing with Section 11340) of Part 1 of Division 3 of Title 2 of the Government Code.","path":["Welfare and Institutions Code - WIC","DIVISION 9. PUBLIC SOCIAL SERVICES [10000. - 18999.98.]","PART 3. AID AND MEDICAL ASSISTANCE [11000. - 15771.]","CHAPTER 7. Basic Health Care [14000. - 14199.97.]","ARTICLE 1. General Provisions [14000. - 14042.2.]"],"source_url":"https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zip","current_through":"2026-09-13","vintage":"","retrieved_at":"2026-09-14T05:56:33Z","sha256":"0a1a77e112dee7f72f2205f01f69e431c198dfcc20b4b93f67c5d6a08d4c05d9","source_id":"us-ca","stale":false,"prev":"us-ca/wic-14000.7","next":"us-ca/wic-14001"},"notice":"GroundRules: Original legal text. Not legal advice."}