{"data":{"id":"us-co/c.r.s.-40-2-145","jurisdiction":"us-co","citation":"C.R.S. § 40-2-145","heading":"Investor-owned utilities - minimum quality-of-service metrics - rules.","body":"(1) On or before December 31, 2027, the commission shall adopt rules establishing minimum quality-of-service metrics for investor-owned gas and electric utilities in the state.\n\n(2) The rules must:\n\n(a) Include requirements for customer-specific incentives and penalties associated with customer-experienced service quality, and, in adopting these rules, the commission shall consider whether incentives and penalties should be established in a symmetrical manner to promote quality of service; and\n\n(b) Specifically address equity for disproportionately impacted communities in establishing the quality-of-service metrics.","path":["Title 40 - UTILITIES","Article 2 - Public Utilities Commission - Renewable Energy Standard","Part 1 - GENERAL AND ADMINISTRATIVE PROVISIONS"],"source_url":"https://olls.info/crs/crs2026-title-40.htm","current_through":"Colorado Revised Statutes 2026","vintage":"","retrieved_at":"2026-09-14T18:37:45Z","sha256":"18c529696ca894a9f3f47e8c4ee268a4ed6580a3194b7edd8861644516b509f2","source_id":"us-co","stale":false,"prev":"us-co/c.r.s.-40-2-144","next":"us-co/c.r.s.-40-2-201"},"notice":"GroundRules: Original legal text. Not legal advice."}