{"data":{"id":"us-co/c.r.s.-5-20-109","jurisdiction":"us-co","citation":"C.R.S. § 5-20-109","heading":"Prohibited acts of student loan servicers.","body":"(1) A student loan servicer shall not:\n\n(a) Directly or indirectly employ a scheme, a device, or artifice to defraud or mislead student loan borrowers;\n\n(b) Engage in an unfair or deceptive practice toward any person or misrepresent or omit any material information in connection with the servicing of a student education loan, including misrepresenting the amount, nature, or terms of any fee or payment due or claimed to be due on a student education loan, the terms and conditions of the loan agreement, or the student loan borrower's obligations under the loan;\n\n(c) Obtain property by fraud or misrepresentation;\n\n(d) Misapply student education loan payments to the outstanding balance of a student education loan;\n\n(e) Provide inaccurate information to a consumer reporting agency;\n\n(f) Fail to report both the favorable and unfavorable payment history of a student loan borrower to a consumer reporting agency at least annually if the student loan servicer regularly reports information to a consumer reporting agency;\n\n(g) Refuse to communicate with an authorized representative of a student loan borrower who provides a written authorization signed by the student loan borrower; except that the student loan servicer may adopt procedures reasonably related to verifying that the representative is in fact authorized to act on behalf of the student loan borrower;\n\n(h) Make any false statement or omit any material fact in connection with information or reports filed with a governmental agency or in connection with an investigation conducted by the administrator or another governmental agency; or\n\n(i) Except as otherwise provided in federal law, federal student loan agreements, or a contract between the federal government and a student loan servicer, fail to properly evaluate a student loan borrower for an income-based or other student loan repayment program or for eligibility for a public service loan forgiveness program before placing the student loan borrower in forbearance or default, if an income-based repayment or other program is available to the student loan borrower.","path":["Title 5 - CONSUMER CREDIT CODE","Article 20 - Colorado Student Loan Equity","Part 1 - COLORADO STUDENT LOANS"],"source_url":"https://olls.info/crs/crs2026-title-05.htm","current_through":"Colorado Revised Statutes 2026","vintage":"","retrieved_at":"2026-09-14T18:37:45Z","sha256":"2a29af1daeeeace0841d10b0c4106f807aaab6bbef15098cbca68d0eb71b86c7","source_id":"us-co","stale":false,"prev":"us-co/c.r.s.-5-20-108","next":"us-co/c.r.s.-5-20-110"},"notice":"GroundRules: Original legal text. Not legal advice."}