{"data":{"id":"us-dc/d.c.-code-34-1671.01","jurisdiction":"us-dc","citation":"D.C. Code § 34-1671.01","heading":"Findings.","body":"The Council of the District of Columbia finds that:\n\n(1)\nIt is in the public interest to promote the availability to customers of adequate, reliable, and reasonably priced retail natural gas from licensed natural gas suppliers that provide customers with the price, terms, conditions, and quality options they elect to meet their respective natural gas needs.\n\n(2)\nIt is the intent of this chapter to:\n(A)\nClarify existing law regarding the provision of competitive retail natural gas supply in the District of Columbia;\n(B)\nRequire the Public Service Commission to license retail natural gas suppliers;\n(C)\nAuthorize the Public Service Commission to adopt complaint procedures; and\n(D)\nEstablish standards for the protection of customers so that:\n(i)\nCustomers have access to reliable, safe, and affordable retail natural gas sales, including high quality customer service; and\n(ii)\n(I)\nCustomers have the right to receive accurate, easily understood information about natural gas suppliers, services, plans, terms and conditions, and rights and remedies.\n(II)\nThe information must be unbiased, accurate, and understandable in a written form, that allows for comparison of prices and terms of service.\n\n(3)\nCustomers are protected from unfair, deceptive, fraudulent, and anticompetitive practices, including practices such as cramming, slamming, and providing deceptive information regarding billing terms and conditions of service.\n\n(4)\nCustomers receive accurate and timely bills from their natural gas suppliers.\n\n(5)\nCustomers are entitled to protection of their privacy and are protected from improper use of their customer records or payment histories without their express consent.\n\n(6)\nCustomers have the right to a fair and efficient process for resolving disputes with natural gas suppliers.","path":["Title 34. Public Utilities.","Chapter 16C. Retail Natural Gas Supplier Licensing and Consumer Protection."],"source_url":"https://code.dccouncil.gov/us/dc/council/code/sections/34-1671.01","current_through":"2026-08-20 (D.C. Law 26-175)","vintage":"","retrieved_at":"2026-08-29T05:44:07Z","sha256":"853451c95569e77ac985b080b04e1c56a8c2d324ebf0b20fd0ad7b6ec6c50d96","source_id":"us-dc","stale":false,"prev":"us-dc/d.c.-code-34-1651","next":"us-dc/d.c.-code-34-1671.02"},"notice":"GroundRules: Original legal text. Not legal advice."}