{"data":{"id":"us-dc/d.c.-code-4-671.04","jurisdiction":"us-dc","citation":"D.C. Code § 4-671.04","heading":"Duties of the Office.","body":"(a)\nThe Office shall:\n(1)\nFacilitate interagency communication and coordination related to issues impacting CFSA children;\n(2)\nReceive requests to reconsider complaints dismissed by the Deputy CFSA Ombudsperson;\n(3)\nDevelop and maintain a database that tracks complaints received by the Office and disposition of those complaints;\n(4)\nInvestigate on the Office's own initiative:\n(A)\nSystemic concerns relating to CFSA children, including issues relating to interagency communication and coordination; or\n(B)\nAn administrative act of CFSA or a CFSA affiliate, without regard to the finality of the administrative act, that the Office believes to be:\n(i)\nInconsistent with District or federal law, regulation, or policy, or standards of good practice;\n(ii)\nBased on mistaken facts or irrelevant considerations;\n(iii)\nUnsupported by an adequate statement of reasons;\n(iv)\nPerformed in an unprofessional manner that is detrimental to the safety, permanency, or well-being of a CFSA child or the CFSA child's family; or\n(v)\nUnreasonable, unfair, not aligned with standards of practice and care, or otherwise objectionable, even though in accordance with law;\n(5)\nProvide recommendations to policies and procedures, staff training, regulations, and strategies based on investigations performed pursuant to this section;\n(6)\nSubmit reports required by § 4-671.08;\n(7)\nDevelop regulations and standard operating procedures, including those related to interagency communication and coordination, ensuring confidentiality, the development of a complaint database, standards for investigations, and any other issues necessary for meeting the responsibilities of the Office;\n(8)\nCreate and maintain a website for the Office, which shall allow for the online submission of complaints;\n(9)\nCoordinate with the Office of the Inspector General or the Office of the District of Columbia Auditor regarding any matter that may fall within the jurisdiction and mission of one of those offices;\n(10)\nIf the Ombudsperson believes that an agency official or employee has acted in a manner warranting criminal or disciplinary proceedings, refer the matter to the appropriate authority; and\n(11)\nPerform the duties in § 4-671.05 at the Ombudsperson's discretion or if otherwise necessary.","path":["Title 4. Public Care Systems.","Chapter 6C. Office of the Ombudsperson for Children."],"source_url":"https://code.dccouncil.gov/us/dc/council/code/sections/4-671.04","current_through":"2026-08-20 (D.C. Law 26-175)","vintage":"","retrieved_at":"2026-08-29T05:44:07Z","sha256":"6254f7655caa2482caa3be910b107c77a077568726eff370dd9d4a896dfc96c1","source_id":"us-dc","stale":false,"prev":"us-dc/d.c.-code-4-671.03","next":"us-dc/d.c.-code-4-671.05"},"notice":"GroundRules: Original legal text. Not legal advice."}