{"data":{"id":"us-dc/d.c.-code-4-671.05","jurisdiction":"us-dc","citation":"D.C. Code § 4-671.05","heading":"Duties of the Deputy CFSA Ombudsperson.","body":"(a)\nIn addition to any other duties that the Ombudsperson may assign, the Deputy CFSA Ombudsperson shall:\n(1)\nProvide information, as appropriate, on the rights and responsibilities of CFSA constituents;\n(2)\nFacilitate communication between CFSA and CFSA constituents as needed;\n(3)\nReview the policies, procedures, regulations, and directives as established, implemented, or practiced by CFSA or a CFSA affiliate;\n(4)\nReceive and process complaints from CFSA constituents involving an administrative act of CFSA or a CFSA affiliate, without regard to the finality of the administrative act by:\n(A)\nReceiving complaints by phone, in writing, electronically, or in person at multiple locations, including at the office of the Deputy CFSA Ombudsperson, the Office of the Ombudsperson for Children, or in the community if requested by, and necessary to protect the privacy interests of, the complainant;\n(B)\nAcknowledging complaints in a timely fashion;\n(C)\nProviding accurate and helpful information in response to a complaint when appropriate; and\n(D)\nDetermining the validity of a complaint quickly and professionally and investigating all valid complaints that the Deputy CFSA Ombudsperson reasonably believes to be:\n(i)\nInconsistent with District or federal law, regulation, or policy, or standards of good practice;\n(ii)\nBased on mistaken facts or irrelevant considerations;\n(iii)\nUnsupported by an adequate statement of reasons;\n(iv)\nPerformed in an unprofessional manner that is detrimental to the safety, permanency, or well-being of a CFSA child and the CFSA child's family; or\n(v)\nUnreasonable, unfair, not aligned with standards of practice and care, or otherwise objectionable, even though in accordance with law;\n(5)\nDismiss or refrain from investigating a complaint if the Deputy CFSA Ombudsperson reasonably believes:\n(A)\nIt is plain on the face of the complaint that an adequate remedy is presently available such that an investigation is unwarranted, and the Deputy CFSA Ombudsperson can provide information to the complainant about the remedy;\n(B)\nThe complaint relates to a matter that is outside the purpose of the Office;\n(C)\nThe complaint is not made in good faith;\n(D)\nThe complaint has been too long delayed to justify present examination; or\n(E)\nInvestigation of the complaint would not facilitate an action authorized by this chapter;\n(6)\nMake recommendations for the resolution of a complaint in a timely fashion; and\n(7)\nOffer voluntary conflict resolution services, including mediation or an opportunity for the complainant to meet with the subject of the complaint, with respect to complaints submitted, when appropriate and at the discretion of the Deputy CFSA Ombudsperson.","path":["Title 4. Public Care Systems.","Chapter 6C. Office of the Ombudsperson for Children."],"source_url":"https://code.dccouncil.gov/us/dc/council/code/sections/4-671.05","current_through":"2026-08-20 (D.C. Law 26-175)","vintage":"","retrieved_at":"2026-08-29T05:44:07Z","sha256":"599e6294461d7c54ee70d1c1b1092e24d1be8519cdb302b7f9ece1c3279871c6","source_id":"us-dc","stale":false,"prev":"us-dc/d.c.-code-4-671.04","next":"us-dc/d.c.-code-4-671.06"},"notice":"GroundRules: Original legal text. Not legal advice."}