{"data":{"id":"us-dc/d.c.-code-4-754.52","jurisdiction":"us-dc","citation":"D.C. Code § 4-754.52","heading":"Powers and duties of the Shelter Monitoring Unit.","body":"(a)\nThe Shelter Monitoring Unit (\"Unit\") shall monitor the conditions, services, and practices at shelters, evaluating the following, to the extent applicable:\n(1)\nHealth, safety, and cleanliness of shelters;\n(2)\nExistence of, content of, and notice to clients of policies, practices, and program rules;\n(3)\nAccessibility of shelters to clients with disabilities;\n(4)\nAppropriateness of shelters for families;\n(5)\nCompliance with client rights established by §§ 4-754.11 and 4-754.12; and\n(6)\nCompliance with provider standards established by §§ 4-754.21 through 4-754.25.\n(7)\nRepealed.\n(8)\nRepealed.\n(9)\nRepealed.\n\n(a-1)\nThe Unit shall perform the monitoring tasks in subsection (a) of this section, using client surveys and interviews, staff interviews, and shelter site visits.\n\n(b)\nThe Unit shall conduct announced and unannounced inspections in accordance with the policies and procedures described in § 4-754.56 on the premises of each shelter covered by § 4-754.01.\n\n(c)\nThe Unit shall receive complaints about programs, facilities, and services provided within the continuum of care and shall investigate programs not in compliance with the applicable standards established in this subchapter , in accordance with the policies and procedures described in § 4-754.56.\n\n(d)\nThe Unit shall establish procedures for notifying providers of deficiencies and procedures for correcting those deficiencies in a timely manner.\n\n(e)\nDuring any inspection or investigation conducted pursuant to this section, the provider shall make available to the Unit for examination any records or other materials related to the delivery of its services, including records related to clients and to internal complaints, in accordance with the confidentiality requirements of 4-754.11(a)(7)[§ ].\n\n(f)\nThe Unit shall ensure confidential treatment of the personal, social, legal, financial, educational, and medical records and information related to a client or any member of a client’s family, whether obtained from the client or from any other source, consistent with confidentiality requirements of District and federal law. The Unit shall not disclose the identity of any person who brings a complaint or provides information to the Unit without the person’s consent, unless the Unit determines that disclosure is unavoidable or necessary to further the ends of an inspection or investigation.\n\n(g)\nThe Unit shall encourage appropriate use of mediation, fair hearing, and administrative review processes for resolving grievances, pursuant to §§ 4-754.39, 4-754.41, and 4-754.42.\n\n(h)\nEvery provider within the Continuum of Care shall post in prominent places at each program and shelter site the Unit's contact information, its procedures for accepting complaints, and procedures for requesting mediation, a fair hearing, or administrative review of grievances.","path":["Title 4. Public Care Systems.","Chapter 7A. Services for Homeless Individuals and Families.","Subchapter IV. Provision of Services for Homeless Individuals and Families.","Part F. Shelter Monitoring."],"source_url":"https://code.dccouncil.gov/us/dc/council/code/sections/4-754.52","current_through":"2026-08-20 (D.C. Law 26-175)","vintage":"","retrieved_at":"2026-08-29T05:44:07Z","sha256":"05855dc59bac9f872196e839214f9f263d24fcaf3ff5de951a4826f9c04b76c3","source_id":"us-dc","stale":false,"prev":"us-dc/d.c.-code-4-754.51","next":"us-dc/d.c.-code-4-754.53"},"notice":"GroundRules: Original legal text. Not legal advice."}