{"data":{"id":"us-dc/d.c.-code-50-301.25a","jurisdiction":"us-dc","citation":"D.C. Code § 50-301.25a","heading":"Accessibility of digital dispatch for individuals with disabilities.","body":"(a)\nBy January 1, 2016, a company that provides digital dispatch shall:\n(1)\nEnsure that the company’s websites and mobile applications are accessible to the blind and visually impaired and the deaf and hard of hearing; and\n(2)\nProvide a report to the Council’s Committee on Transportation and the Environment, or its successor committee with oversight of for-hire vehicles, on how the company intends to increase access to wheelchair-accessible public or private vehicle-for-hire service to individuals with disabilities.\n\n(b)\nA company that provides digital dispatch shall not:\n(1)\nImpose additional or special charges on an individual with a disability for providing services to accommodate the individual; or\n(2)\nRequire an individual with a disability to be accompanied by an attendant.\n\n(b-1)\nA company that provides digital dispatch shall, within 180 days of April 7, 2017, provide passengers with the ability to request a wheelchair-accessible vehicle. If the company cannot fulfill the request for a wheelchair-accessible vehicle through the company's digital dispatch, the company may refer the requestor to a company or other provider that can fulfill a request for wheelchair-accessible service.\n\n(c)\nIf an operator accepts a ride request through digital dispatch from a passenger with a disability who uses a mobility device, upon picking up the passenger, the operator shall stow the passenger’s mobility equipment in the vehicle if the vehicle is capable of stowing the equipment. If a passenger or operator determines that the vehicle is not capable of stowing the equipment, the company that provides digital dispatch shall not charge a trip cancellation fee or, if such fee is charged, shall provide the passenger with a refund in a timely manner.","path":["Title 50. Motor and Non-Motor Vehicles and Traffic.","Chapter 3. Regulation of Taxicabs.","Subchapter I. General."],"source_url":"https://code.dccouncil.gov/us/dc/council/code/sections/50-301.25a","current_through":"2026-08-20 (D.C. Law 26-175)","vintage":"","retrieved_at":"2026-08-29T05:44:07Z","sha256":"91de997d2888918944bdf9cd5299b55e4be337385aa48526a6bb79844bbdb540","source_id":"us-dc","stale":false,"prev":"us-dc/d.c.-code-50-301.25","next":"us-dc/d.c.-code-50-301.25b"},"notice":"GroundRules: Original legal text. Not legal advice."}