{"data":{"id":"us-fl/fla.-stat.-400.0078","jurisdiction":"us-fl","citation":"Fla. Stat. § 400.0078","heading":"Citizen access to State Long-Term Care Ombudsman Program services.","body":"(1) The office shall establish a statewide toll-free telephone number and e-mail address for receiving complaints concerning matters adversely affecting the health, safety, welfare, or rights of residents.\n(2) Upon admission to a long-term care facility, each resident or representative of a resident must receive information regarding:\n(a) The purpose of the State Long-Term Care Ombudsman Program.\n(b) The statewide toll-free telephone number and e-mail address for receiving complaints.\n(c) Information that retaliatory action cannot be taken against a resident for presenting grievances or for exercising any other resident right.\n(d) Other relevant information regarding how to contact representatives of the State Long-Term Care Ombudsman Program.\nEach resident or his or her representative must be furnished additional copies of this information upon request.\nHistory.—s. 4, ch. 99-394; s. 13, ch. 2006-121; s. 12, ch. 2015-31; s. 3, ch. 2015-126.","path":["CHAPTER 400 NURSING HOMES AND RELATED HEALTH CARE FACILITIES"],"source_url":"https://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute\u0026URL=0400-0499/0400/0400.html","current_through":"2026 Florida Statutes","vintage":"","retrieved_at":"2026-08-27T02:05:09Z","sha256":"edf189318a0af4b698596626202122b6bb4f129c2f4067c97cec87aa7622fe6a","source_id":"us-fl","stale":false,"prev":"us-fl/fla.-stat.-400.0077","next":"us-fl/fla.-stat.-400.0079"},"notice":"GroundRules: Original legal text. Not legal advice."}