{"data":{"id":"us-hi/haw.-rev.-stat.-321-543","jurisdiction":"us-hi","citation":"Haw. Rev. Stat. § 321-543","heading":"Licensing.","body":"It shall be unlawful for any person to operate as a durable medical equipment supplier that sells, dispenses, delivers, or services durable medical equipment to a consumer in the State without first obtaining a license. To receive a license, a durable medical equipment supplier shall attest and provide corroborating documentation to the department that the supplier:\n\n(1) Is in compliance with the business registration laws of the State and has all required tax identification numbers;\n\n(2) Is licensed and in good standing in the state in which its dispensing facilities are primarily located, if applicable, and complies with all applicable state and federal laws, rules, and standards;\n\n(3) Has designated a responsible agent or agents either in or out of the State who will be responsible for providing timely and satisfactory services to consumers in the State; provided that:\n\n(A) The responsible agent or agents must be available to consumers in the State by phone during standard business hours in Hawaii to answer inquiries or resolve issues; and\n\n(B) If the responsible agent or agents are not immediately available, then the supplier shall have a system capable of accepting and recording incoming phone inquiries; provided that the supplier shall respond no later than one business day after the inquiry is received;\n\n(4) Has implemented and maintains written procedures at each location for handling complaints and problems from all consumers, which includes a complaint file documenting complaints or problems and resolution of the complaints or problems; and\n\n(5) Will agree to notify consumers within two business days if the supplier cannot or will not provide the equipment, item, or service ordered; provided that suppliers may be exempt from this requirement if selling, dispensing, delivering, or servicing specialty equipment or items.","path":["HI Code","Division 1","Title 19","Chapter 321"],"source_url":"http://www.capitol.hawaii.gov/hrscurrent/Vol06_Ch0321-0344/HRS0321/HRS_0321-0543.htm","current_through":"2026-08-14","vintage":"open-us-law v2026.08, retrieved 2026-09-14","retrieved_at":"2026-09-14T18:32:11Z","sha256":"71d619973627e86fa10088624f352caa4ef1a591ccbc3366348d2049d7c7f6ff","source_id":"us-hi","stale":false,"prev":"us-hi/haw.-rev.-stat.-321-542","next":"us-hi/haw.-rev.-stat.-321-545"},"notice":"GroundRules: Original legal text. Not legal advice."}