{"data":{"id":"us-il/5-ilcs-308-5","jurisdiction":"us-il","citation":"5 ILCS 308/5","heading":"Legislative findings.","body":"The General Assembly finds that:\n(1) the people of this State, from time to time, need contact with State agencies because of problems or concerns;\n(2) often when a person calls a State agency that person needs to talk to an individual, and it is not necessarily convenient or practical for that person to leave a message or to follow an automated menu;\n(3) the purpose of State agencies is to serve the people of this State in a manner that is as accessible, efficient, and responsive as possible;\n(4) when a person calls a State agency and receives an automated operator or an automated menu instead of a live operator, often that person is not able to adequately receive assistance or services; and\n(5) the number of people calling a State agency and not getting the assistance or services that they are entitled to because the State agency does not have a live operator answering incoming phone calls grows by the day.","path":["CHAPTER 5 GENERAL PROVISIONS","Human Voice Contact Act."],"source_url":"https://www.ilga.gov/legislation/ILCS/details?ActID=2740\u0026ChapterID=2\u0026ChapAct=FullText\u0026Print=True","current_through":"at least Public Act 104-790","vintage":"","retrieved_at":"2026-09-15T04:46:11Z","sha256":"e11f3714f2ec6d968bc91b7636737fe56535930e8b78600d52090c6c10e43e6f","source_id":"us-il","stale":false,"prev":"us-il/5-ilcs-308-1","next":"us-il/5-ilcs-308-10"},"notice":"GroundRules: Original legal text. Not legal advice."}