{"data":{"id":"us-il/815-ilcs-322-10","jurisdiction":"us-il","citation":"815 ILCS 322/10","heading":"Unopened and unused returns.","body":"(This Section may contain text from a Public Act with a delayed effective date)\n(a) A retail mercantile establishment shall not limit the method of return or refund to the issuance of store credit when accepting the return of an unopened or unused consumer product from a consumer.\n(b) A retail mercantile establishment may require a consumer to provide reasonable proof of purchase, including, but not limited to, a receipt, transaction record, identification, or other evidence, and may use any reasonable method to verify that the consumer purchased the unused or unopened consumer product before processing a return, refund, or exchange under this Section.\n(c) Nothing in this Section shall be construed to require a retail mercantile establishment to accept the return of a consumer product if the establishment, in its reasonable judgment, suspects fraud or determines that the consumer product is not unopened or unused.\n(d) Nothing in this Section shall be construed to prohibit, restrict, or regulate a retail mercantile establishment from establishing a return policy or terms and conditions governing the return of a consumer product if the requirements of subsection (a) are satisfied.\n(e) Nothing in this Section shall be construed to prohibit, restrict, or regulate a retail mercantile establishment from offering any lawful method of refund or exchange for a consumer product, including, but not limited to, store credit, refund in the original form of payment, product exchange, or any other method of return.\n(f) Nothing in this Section shall be construed to require a retail mercantile establishment to accept the return of any consumer product that does not qualify for return under the establishment's return policy or applicable law.\n(g) No person, including, but not limited to, online marketplaces, delivery service providers, or any other intermediaries involved in the purchase or delivery of a consumer good, shall fail to remit to a retail mercantile establishment the value of a consumer product when a purchase is rescinded, if the consumer has received the product and has not returned, or made the product available for return to, the retail mercantile establishment.","path":["CHAPTER 815 BUSINESS TRANSACTIONS","Consumer Product Return Act."],"source_url":"https://www.ilga.gov/legislation/ILCS/details?ActID=4693\u0026ChapterID=67\u0026ChapAct=FullText\u0026Print=True","current_through":"at least Public Act 104-790","vintage":"","retrieved_at":"2026-09-15T04:46:47Z","sha256":"23f002bcd1873dc0003de99661645f9707052375ce2e938b594208b9f556c9a7","source_id":"us-il","stale":false,"prev":"us-il/815-ilcs-322-5","next":"us-il/815-ilcs-322-15"},"notice":"GroundRules: Original legal text. Not legal advice."}