{"data":{"id":"us-in/ic-27-13-10-5","jurisdiction":"us-in","citation":"IC 27-13-10-5","heading":"Filing; oral or written grievance; telephone number; date","body":"Sec. 5. (a) An enrollee or a subscriber may file a grievance orally or in writing.\n(b) A health maintenance organization shall make available to enrollees and subscribers a toll free telephone number through which grievances may be filed. The toll free number must:\n(1) be staffed by a qualified representative of the health maintenance organization;\n(2) be available for at least forty (40) normal business hours per week; and\n(3) accept grievances in the languages of the major population groups served.\n(c) A grievance is considered to be filed on the first date it is received, either by telephone or in writing.","path":["TITLE 27. INSURANCE","ARTICLE 13. HEALTH MAINTENANCE ORGANIZATIONS","Chapter 10. Grievance Procedures"],"source_url":"https://iga.in.gov/ic/2026/Title_27.html#27-13-10-5","current_through":"2026","vintage":"2026","retrieved_at":"2026-09-25T05:39:04Z","sha256":"147b87d60de775bc687fa0c34ea145a773dad7612c078d42bb4143aa74a7c409","source_id":"us-in","stale":false,"prev":"us-in/ic-27-13-10-4","next":"us-in/ic-27-13-10-6"},"notice":"GroundRules: Original legal text. Not legal advice."}