{"data":{"id":"us-in/ic-27-8-28-14","jurisdiction":"us-in","citation":"IC 27-8-28-14","heading":"Filing grievance; toll free number","body":"Sec. 14. (a) A covered individual may file a grievance orally or in writing.\n(b) An insurer shall make available to covered individuals a toll free telephone number through which a grievance may be filed. The toll free telephone number must:\n(1) be staffed by a qualified representative of the insurer;\n(2) be available for at least forty (40) hours per week during normal business hours; and\n(3) accept grievances in the languages of the major population groups served by the insurer.\n(c) A grievance is considered to be filed on the first date it is received, either by telephone or in writing.","path":["TITLE 27. INSURANCE","ARTICLE 8. LIFE, ACCIDENT, AND HEALTH","Chapter 28. Internal Grievance Procedures"],"source_url":"https://iga.in.gov/ic/2026/Title_27.html#27-8-28-14","current_through":"2026","vintage":"2026","retrieved_at":"2026-09-25T05:39:04Z","sha256":"e639cef4a94bf84da163b413b568fbd98bded41684a43a0714e660abc7cc35c9","source_id":"us-in","stale":false,"prev":"us-in/ic-27-8-28-13","next":"us-in/ic-27-8-28-15"},"notice":"GroundRules: Original legal text. Not legal advice."}