{"data":{"id":"us-ky/krs-342.329","jurisdiction":"us-ky","citation":"KRS 342.329","heading":"Division of Ombudsman and Workers' Compensation Specialist Services --","body":"Functions -- Ombudsman program -- Toll-free telephone access.\n(1) The Division of Ombudsman and Workers' Compensation Specialist Services shall\nbe headed by a director appointed by  the commissioner with the approval of the\nGovernor, in accordance with KRS 12.050 and 342.230. The functions of the\ndivision shall include:\n(a) Serving as an information source for employees, employers, medical,\nvocational, and rehabilitation personnel, carriers, and self-insurers;\n(b) Responding to inquiries and complaints relative to the workers' compensation\nprogram;\n(c) Advising all parties of their rights and obligations under this chapter;\n(d) Assisting workers in obtaining medical reports, job descr iptions, and other\nmaterials pertinent to a claim for benefits and preparing all documents\nnecessary for a claim application; and\n(e) Performing other duties as required by the commissioner through\nadministrative regulations promulgated by the commissioner.\n(2) The employee, employer, carrier, self -insured administrator, and medical provider\nshall promptly comply with reasonable information requests from an ombudsman.\n(3) The ombudsman program shall be staffed with personnel trained in techniques\nperformed by ombudsmen and who are familiar with medical and vocational\nrehabilitation principles and knowledgeable about the provisions of this chapter and\napplicable administrative regulations.\n(4) A toll -free telephone number shall be provided throughout the Comm onwealth to\ninsure easy access by all parties to the division.","path":["KRS Chapter 342"],"source_url":"https://apps.legislature.ky.gov/law/statutes/statute.aspx?id=32477","current_through":"Includes enactments through the 2026 Regular Session","vintage":"09/05/2026","retrieved_at":"2026-09-05T20:58:31Z","sha256":"25f6296d4a78fa01ab0c3efd1db492f9558072978e5f5f3162ffeb3997885f7c","source_id":"us-ky","stale":false,"prev":"us-ky/krs-342.325","next":"us-ky/krs-342.330"},"notice":"GroundRules: Original legal text. Not legal advice."}