{"data":{"id":"us-ky/krs-76.180","jurisdiction":"us-ky","citation":"KRS 76.180","heading":"Rules and regulations -- Sewers regulated -- Citizens' complaints -- Appeals.","body":"(1) The district shall have power to make and promulgate all rules and regulations\nproper or necessary to regulate the use, operation, and maintenance of property and\nfacilities under its control, and to carry into effect the powers granted the district by\nKRS 76.010 to 76.295. The jurisdiction of the district shall extend outside of the\ndistrict area and outside of construction subdistricts for regulation of any sewers,\ndrains, or watercourses, which by natural flow, or otherwise, empty into or flow\nthrough any part of the district area, a construction subdistrict, or the district\nfacilities, or are used by the district or flow through or are constructed in the county\nin which the district exists.\n(2) The board shall develop a procedure and designate an independent hearing officer\nfor the hearing, review, and resolution of citizens' complaints and grievances that\nconcern:\n(a) Prioritization of sewer and drainage service request s conducted by the\ndistrict's maintenance or operations departments;\n(b) Billing grievances involving the accuracy of individual or residential\nbimonthly sewer and drainage bills, sewer assessments, and the district's\nbilling policies and procedures;\n(c) Reimbursement for plumber's bills;\n(d) Inadequate property restoration by district's crews or contractors; and\n(e) Rude or inappropriate behavior by district employees.\n(3) Any person or corporation, public or private, affected by the exercise of powers\ngranted the district may appeal a decision of the district to the hearing officer\nprovided for in subsection (2) of this section. Appeals shall be limited to the\ncomplaints and grievances outlined in subsection (2) of this section. The appeals\nshall be in writing and shall state:\n(a) The circumstances of the district's action;\n(b) The reason the appellant is aggrieved;\n(c) Any citations of regulations or statutes the appellant believes to be pertinent to\nthe appeal; and\n(d) Recommendations of convenient times to hold a hearing on the matter.\n(4) The hearing officer shall conduct a hearing within ninety (90) days of receipt of an\nappeal, and shall inform each appellant in writing of the date, time, and location his\nappeal will be heard. The site for each hearing shall be chosen by the hearing officer\nto meet the needs of the aggrieved party or parties. Citizens shall be given the\ngreatest possible latitude regarding the introduction of evidence at all hearings.\n(5) The hearing officer shall make a decision on eac h appeal that is consistent with\napplicable law and the policy of the district. The decision shall be forwarded to the\nboard in the form of a recommendation within thirty (30) days of the hearing.  The\nboard shall review the findings of the hearing officer  and accept or reject the\nrecommendation within thirty (30) days of receiving it.\n(6) Copies of the board's decision and the hearing officer's recommendation shall be\nsent to the appellant and the members of the General Assembly who represe nt any\narea within the district's jurisdiction within fifteen (15) days of the board's decision.","path":["KRS Chapter 76"],"source_url":"https://apps.legislature.ky.gov/law/statutes/statute.aspx?id=24496","current_through":"Includes enactments through the 2026 Regular Session","vintage":"09/05/2026","retrieved_at":"2026-09-05T20:49:35Z","sha256":"ecbdc762fc1867933bbd052201d0656ea2b908a62e0928a4fe2ed163a869f350","source_id":"us-ky","stale":false,"prev":"us-ky/krs-76.175","next":"us-ky/krs-76.190"},"notice":"GroundRules: Original legal text. Not legal advice."}