{"data":{"id":"us-md/md.-code-corporations-and-associations-5-640","jurisdiction":"us-md","citation":"Md. Code, Corporations and Associations § 5–640","heading":"","body":"(a) A member–regulated cooperative shall adopt procedures to hear, decide, and resolve, in a prompt and fair manner, complaints from its members, including complaints regarding net metering.\n(b) (1) The procedures adopted under subsection (a) of this section shall provide for a formal and an informal complaint process.\n(2) A formal complaint proceeding shall include, at a minimum:\n(i) The right to present a complaint in writing;\n(ii) The right to have a complaint heard by the chief executive officer of the member–regulated cooperative, or the chief executive officer’s designee;\n(iii) The right to a written response that states the reasons for the member–regulated cooperative’s decision; and\n(iv) The right to have the complaint and response reviewed by the board of directors.\n(c) (1) A member–regulated cooperative may not require a member to use the formal or informal complaint process.\n(2) If a member uses the formal or informal complaint process, the member may:\n(i) Accept the decision resulting from the process; or\n(ii) Reject the decision resulting from the process and pursue any other remedy authorized by law.\n(d) A decision made under a formal or informal complaint process is binding on the member–regulated cooperative.","path":["Article - Corporations and Associations"],"source_url":"https://mgaleg.maryland.gov/mgawebsite/Laws/StatuteText?article=gca\u0026section=5-640","current_through":"2026-01-01","vintage":"","retrieved_at":"2026-09-14T19:56:43Z","sha256":"e9ff8fb1954f3c81beee3b2156a1b81eb23d279a957621aabecf86c8aa506919","source_id":"us-md","stale":false,"prev":"us-md/md.-code-corporations-and-associations-5-639","next":"us-md/md.-code-corporations-and-associations-5-641"},"notice":"GroundRules: Original legal text. Not legal advice."}