{"data":{"id":"us-nj/n.j.-stat.-27-25-5.27","jurisdiction":"us-nj","citation":"N.J. Stat. § 27:25-5.27","heading":"Customer advocate, annual report.","body":"16.\tThe New Jersey Transit Corporation shall employ a customer advocate.  The customer advocate shall annually provide a report of his or her activities during the prior fiscal year, which shall be included in the corporation's annual report required by section 20 of P.L.1979, c.150 (C.27:25-20).  The customer advocate's annual report shall include:  a list of any customer surveys performed and a summary of the results of each; a summary of customer experience enhancements; a list of customer facility improvements; and an account of the on-time performance of rail passenger service, including light rail service, operated by, or under contract to, the corporation, including data for each such passenger line.\nL.2018, c.162, s.16.","path":["TITLE 27 HIGHWAYS"],"source_url":"https://pub.njleg.state.nj.us/statutes/STATUTES-TEXT.zip","current_through":"P.L.2025, c.405, and J.R.22","vintage":"","retrieved_at":"2026-08-27T17:54:13Z","sha256":"c57d6c913ac47ccf75f1ffcfb338df38ef097fc1e3d9caf0da87b2c58480d7b1","source_id":"us-nj","stale":true,"prev":"us-nj/n.j.-stat.-27-25-5.26","next":"us-nj/n.j.-stat.-27-25-5.28"},"notice":"GroundRules: Original legal text. Not legal advice."}