{"data":{"id":"us-nm/63-9g-8","jurisdiction":"us-nm","citation":"63-9G-8","heading":"Sales to be in clear language; false or misleading information; verification; unauthorized charge or change; written notification.","body":"A. As used in this section, \"seller\" means a provider or other person that sells telecommunications services.\nB. The provider shall approve all sales scripts and written materials used by its sellers, including contract sellers.\nC. A seller that attempts to persuade a customer to purchase telecommunications services or change his provider shall make adequate inquiry to reasonably ensure that he is talking to the customer. The seller shall also, at a minimum, clearly and unambiguously:\n(1) identify himself and the company for which he works;\n(2) identify the provider that he is asking the customer to use or the telecommunications service he is asking the customer to purchase; and\n(3) explain the material terms and price of the purchase or change in provider.\nD. A seller shall not use false or misleading information or tactics that would be considered by a prudent person to be pressure tactics to convince the customer to purchase a telecommunications service or change a provider.\nE. The commission shall prescribe by rule the requirements for clearly and unambiguously selling and verifying the sale of telecommunications services or providers.","path":["Chapter 63 - Railroads and Communications","ARTICLE 9G Cramming and Slamming"],"source_url":"https://nmonesource.com/nmos/nmsa-unanno/en/item/18566/index.do","current_through":"2026-07-01","vintage":"","retrieved_at":"2026-09-03T15:02:20Z","sha256":"3ae48bf71cceb459e1ccfff2c3591105a29c6c5083c8ec2619dc43cae6da5d64","source_id":"us-nm","stale":false,"prev":"us-nm/63-9g-7","next":"us-nm/63-9g-9"},"notice":"GroundRules: Original legal text. Not legal advice."}