{"data":{"id":"us-nv/nrs-689b.029","jurisdiction":"us-nv","citation":"NRS 689B.029","heading":"Annual report regarding system for resolving complaints of insureds; insurer required to maintain records of and report complaints concerning something other than health care services.","body":"1. Each insurer that issues a policy of group health insurance in this State shall submit to the Commissioner an annual report regarding its system for resolving complaints established pursuant to subsection 1 of NRS 689B.0285 on a form prescribed by the Commissioner which includes, without limitation:\n(a) A description of the procedures used for resolving any complaints of an insured;\n(b) The total number of complaints and appeals handled through the system for resolving complaints since the last report and a compilation of the causes underlying the complaints filed;\n(c) The current status of each complaint and appeal filed; and\n(d) The average amount of time that was needed to resolve a complaint and an appeal, if any.\n2. Each insurer shall maintain records of complaints filed with it which concern something other than health care services and shall submit to the Commissioner a report summarizing such complaints at such times and in such format as the Commissioner may require.","path":["TITLE 57 — INSURANCE","CHAPTER 689B - GROUP AND BLANKET HEALTH INSURANCE","GROUP POLICIES","General Provisions"],"source_url":"https://www.leg.state.nv.us/NRS/NRS-689B.html#NRS689BSec029","current_through":"2025 session (NRS as revised 2026-08-25)","vintage":"","retrieved_at":"2026-09-03T05:51:46Z","sha256":"8c29848f02992a20aea8dde5f8e632d3a0189819a8b10d03bdef31df6f1bc867","source_id":"us-nv","stale":true,"prev":"us-nv/nrs-689b.0285","next":"us-nv/nrs-689b.0295"},"notice":"GroundRules: Original legal text. Not legal advice."}