{"data":{"id":"us-nyc/n.y.c.-admin.-code-17-199.33","jurisdiction":"us-nyc","citation":"N.Y.C. Admin. Code § 17-199.33","heading":"§ 17-199.33 NYC 988 reporting.","body":"a. Definitions. For purposes of this section, the following terms have the following meanings:\n\n988. The term “988” means the three-digit phone number designated by the federal communications commission for the purpose of connecting persons experiencing a behavioral health crisis with suicide prevention and behavioral health crisis counselors, mobile crisis teams, crisis stabilization services, and other behavioral health crises services.\n\nFollow up. The term “follow up” refers to an outbound contact by NYC 988 to a person who had previously made an inbound contact to NYC 988 and agreed to receive a subsequent call regarding the matter discussed during their inbound contact.\n\nMobile crisis team. The term “mobile crisis team” means a team licensed, certified, or authorized by the New York state office of mental health and the New York state office of addiction services and supports, or any successor office or agency, to provide community-based mental health or substance use disorder interventions for persons who are experiencing a mental health or substance use disorder crisis. Members of a mobile crisis team may include, but need not be limited to: behavioral health professionals, certified peer specialists, certified recovery peer advocates, credentialed family peer advocates, and credentialed youth peer advocates.\n\nNYC 988. The term “NYC 988” refers to the use of 988 within the city.\n\nPeer support. The term “peer support” refers to intervention provided by a New York state certified peer specialist.\n\nb. \n\t\t\t\t\t\t\t\t\t\t\t\t\tReport. No later than June 1, 2027, and annually thereafter, the commissioner shall submit to the mayor and the speaker of the council a report on NYC 988 operations during the calendar year for which the most recent data is available. Such report shall include the following data regarding NYC 988, to the extent available:\n\n1. Number of calls, texts, and chats answered;\n\n2. Average time to answer calls, texts, and chats;\n\n3. Number of transfers to the 911 emergency response system;\n\n4. Number of mobile crisis team referrals;\n\n5. Number of peer support contacts;\n\n6. Number of times follow up was offered;\n\n7. Number of times caller consented to a follow up; and\n\n8. Number of times caller was contacted for a follow up.\n\nc. \n\t\t\t\t\t\t\t\t\t\t\t\t\tPublic education campaign.\n\n1. The department shall create and implement a public education campaign relating to mental health and NYC 988. Such campaign shall include outreach in English and the designated citywide languages, as such term is defined in section 23-1101. Such campaign shall provide information about:\n\n(a) Appropriate use of NYC 988, including when and how to seek assistance for mental health, substance use, or emotional distress, with plain language explanations that NYC 988 is not exclusively for persons experiencing a suicidal crisis;\n\n(b) Services and supports accessible through NYC 988, including an overview of the types of mental health resources that may be available through NYC 988;\n\n(c) Additional community-based mental health resources, including information on how persons may learn about and access ongoing or non-crisis mental health services, such as clinics and clubhouses;\n\n(d) How NYC 988 differs from the emergency response systems, including general distinctions between NYC 988 and 911 and the types of response each may provide; and\n\n(e) Key features of NYC 988, including its availability, modes of access, and information regarding cost, confidentiality, and language access.\n\n2. The department shall develop and distribute materials containing the information described in paragraph 1 of this subdivision at locations the commissioner deems appropriate, including, but not limited to, public libraries, community board offices, council district offices, homeless shelters, parks, and other public spaces, such as public spaces operated by community-based organizations.\n\n3. Such campaign shall continue for no less than 1 year or for such longer duration as the commissioner determines will further the goals of the campaign.\n\n(L.L. 2026/105, 6/13/2026, eff. 9/11/2026)","path":["New York City Administrative Code","Title 17","Chapter 1: Department of Health and Mental Hygiene"],"source_url":"https://files.amlegal.com/pdffiles/NewYorkCity/Admin/XML.zip","current_through":"Local Law 2026/135 (enacted August 31, 2026)","vintage":"","retrieved_at":"2026-09-06T02:48:57Z","sha256":"867d422bb1f71a33d847ee0801d3cf2586cf466cfe7d060bbbe7e002f283254d","source_id":"us-nyc","stale":false,"prev":"us-nyc/n.y.c.-admin.-code-17-199.32","next":"us-nyc/n.y.c.-admin.-code-17-199.34"},"notice":"GroundRules: Original legal text. Not legal advice."}