{"data":{"id":"us-nyc/n.y.c.-admin.-code-21-193","jurisdiction":"us-nyc","citation":"N.Y.C. Admin. Code § 21-193","heading":"§ 21-193 Notices.","body":"a. Upon initial contact, whether by telephone or in person, with an individual seeking benefits or services offered by the agency or an agency contractor, the agency or agency contractor shall determine the primary language of such individual. If it is determined that such individual's primary language is not English, the agency or agency contractor shall inform the individual in such individual's primary language of the right to free language assistance services.\n\nb. The agency shall provide in all application and recertification packages an eight and one-half inch by 11 inch or larger notice advising participants that free language assistance services are available at its offices and where to go if they would like an interpreter. This notice shall appear in all covered languages.\n\nc. The agency and each agency contractor shall post conspicuous signs in every covered language at all agency offices and agency contractor offices informing limited English proficient individuals of the availability of free language assistance services.\n\nd. \n\t\t\t\t\t\t\t\t\t\t\t\t\tOther covered agencies. Upon initial contact, whether by telephone or in person, with an individual seeking benefits or services offered by another covered agency, the other covered agency shall determine the primary language of such individual. If it is determined that such individual's primary language is not English, the other covered agency shall inform the individual in such individual's primary language of available language assistance services.","path":["New York City Administrative Code","Title 21","Chapter 1: Department of Social Services"],"source_url":"https://files.amlegal.com/pdffiles/NewYorkCity/Admin/XML.zip","current_through":"Local Law 2026/135 (enacted August 31, 2026)","vintage":"","retrieved_at":"2026-09-06T02:48:57Z","sha256":"03b66512aea8d4625a53702260fb656c1e41ee6ad96f0fecf59003d255fe7aca","source_id":"us-nyc","stale":false,"prev":"us-nyc/n.y.c.-admin.-code-21-192","next":"us-nyc/n.y.c.-admin.-code-21-194"},"notice":"GroundRules: Original legal text. Not legal advice."}