{"data":{"id":"us-nyc/n.y.c.-admin.-code-23-301","jurisdiction":"us-nyc","citation":"N.Y.C. Admin. Code § 23-301","heading":"§ 23-301 Tracking information provided.","body":"a. 311 customer service center call takers shall provide the caller with a unique identifier for such call taker at the beginning of every call and a tracking number for every call that results in a request for service or complaint being filed with a city agency.\n\nb. Every call, e-mail or electronic message to the 311 customer service center in regard to the reporting of a complaint about language accessibility or a request for additional language services shall be forwarded to both the agency or agencies that such complaint or request referenced and to the office of the language services coordinator.","path":["New York City Administrative Code","Title 23","Chapter 3: Non-Emergency City Services"],"source_url":"https://files.amlegal.com/pdffiles/NewYorkCity/Admin/XML.zip","current_through":"Local Law 2026/135 (enacted August 31, 2026)","vintage":"","retrieved_at":"2026-09-06T02:48:57Z","sha256":"2e47b2e554a1d1306dd92f6d2ad7593cda318524ebe5f5e06a83f88f22811a10","source_id":"us-nyc","stale":false,"prev":"us-nyc/n.y.c.-admin.-code-23-203","next":"us-nyc/n.y.c.-admin.-code-23-302"},"notice":"GroundRules: Original legal text. Not legal advice."}