{"data":{"id":"us-ok/okla.-stat.-tit.-10a-10a-1-9-120v2","jurisdiction":"us-ok","citation":"Okla. Stat. tit. 10A, § 10A-1-9-120v2","heading":"Grievance procedures for foster parents","body":"A. The Office of Client Advocacy and child-placing agencies\n\nshall each establish grievance procedures for foster parents with\n\nwhom the Department of Human Services or child-placing agencies\n\ncontract. The Office of Client Advocacy shall work with the Office\n\nof Juvenile System Oversight to track foster parent complaints\n\nthrough the grievance procedures and ensure a resolution of the\n\ncomplaint.\n\nB. The procedures established shall contain the following\n\nminimum requirements:\n\n1. Resolution of disputes with foster parents shall be\n\naccomplished quickly, informally and at the lowest possible level,\n\nbut shall provide for access to impartial arbitration by management\n\nlevel personnel within the central office;\n\n2. Prompt resolution of grievances no more than sixty (60) days\n\nafter receipt of the grievance or complaint; and\n\n3. Notification to all foster parents upon placement of a child\n\nabout the grievance procedures and how to file a complaint.\n\nC. The Office of Client Advocacy and each child-placing agency\n\nshall designate one employee at the central office to receive and\n\nprocess foster care grievances received by the Office of Juvenile\n\nSystem Oversight.\n\nD. The Office of Client Advocacy and each child-placing agency\n\nshall maintain records of each grievance filed as well as summary\n\ninformation about the number, nature and outcome of all grievances\n\nfiled. The Office of Client Advocacy and the Office of Juvenile\n\nSystem Oversight shall compile an annual report for the Legislature\n\nthat details the number of complaints received, the number of\n\ncomplaints resolved, the nature of the complaints and any other\n\ninformation requested by the Legislature. The Office of Client\n\nAdvocacy and child-placing agencies shall keep records of grievances\n\nseparate and apart from other foster parent files. A foster parent\n\nor a former foster parent shall have a right of access to the record\n\nof grievances such person filed after the procedure has been\n\ncompleted.\n\nE. 1. Each foster parent shall have the right, without fear of\n\nreprisal or discrimination, to present grievances with respect to\n\nthe providing of foster care services.\n\n2. The Department of Human Services shall promptly initiate a\n\nplan of corrective discipline including, but not limited to,\n\ndismissal of any Department employee or cancellation or nonrenewal\n\nof the contract of a child-placing agency determined by the state\n\nagency, through an investigation to have retaliated or discriminated\n\nagainst a foster parent who has:\n\na. filed a grievance pursuant to the provisions of this\n\nsection,\n\nb. provided information to any official or Department\n\nemployee, or\n\nc. testified, assisted, or otherwise participated in an\n\ninvestigation, proceeding or hearing against the\n\nDepartment or the child-placing agency.\n\n3. The provisions of this subsection shall not be construed to\n\ninclude any complaint by the foster parent resulting from an\n\nadministrative, civil or criminal action taken by the employee or\n\nchild-placing agency for violations of law or rules, or contract\n\nprovisions by the foster parent.","path":["OK Code","Title 10A"],"source_url":"https://www.oklegislature.gov/OK_Statutes/CompleteTitles/os10A.pdf","current_through":"2026-08-14","vintage":"open-us-law v2026.08, retrieved 2026-09-14","retrieved_at":"2026-09-14T18:32:36Z","sha256":"abf78d56c58d5d93bb8c5dc0e560de448ad4b2dce1b244b0b8aa20be4eb2cce7","source_id":"us-ok","stale":false,"prev":"us-ok/okla.-stat.-tit.-10a-10a-1-9-120v1","next":"us-ok/okla.-stat.-tit.-10a-10a-1-9-121"},"notice":"GroundRules: Original legal text. Not legal advice."}