{"data":{"id":"us-pa/66-pa.c.s.-2604.3","jurisdiction":"us-pa","citation":"66 Pa.C.S. § 2604.3","heading":"Service standards.","body":"(a) General.--Where transportation network services are offered, a transportation network company must take reasonable steps to ensure that the service provided by each transportation network company driver who utilizes the digital network is safe, reasonable and adequate. A transportation network company may not unlawfully discriminate against a prospective passenger or unlawfully refuse to provide service to a certain class of passengers or certain localities.\n(b) Disabled individuals.--Each licensed transportation network company must:\n(1) Adopt a policy of nondiscrimination regarding individuals with disabilities in accordance with this subsection. The following information shall be provided on the transportation network company's publicly accessible Internet website:\n(i) Notice of the nondiscrimination policy.\n(ii) Procedures to report a complaint to the commission about a transportation network company driver's alleged violation of this subsection.\n(2) Within one year of the effective date of this section, the digital network used by a transportation network company to connect drivers and passengers must be accessible to consumers who are blind, visually impaired, deaf and hard of hearing.\n(3) A transportation network company driver must transport a service animal when accompanying a passenger with a disability for no additional charge unless the transportation network company driver has a documented medical allergy on file with the transportation network company. Service animals shall be permitted to ride in the passenger compartment of a vehicle. It shall be a violation of this chapter for a transportation network company driver to place a service animal in any part of a vehicle other than the passenger compartment.\n(4) A transportation network company may not impose additional charges for service to an individual with a disability.\n(5) A transportation network company shall, in an area where wheelchair-accessible service is available, provide passengers with disabilities requiring the use of mobility equipment an opportunity to indicate on its digital network whether they require a wheelchair-accessible vehicle. A transportation network company or an affiliated entity must, if wheelchair-accessible service is available, facilitate transportation service for passengers who require a wheelchair-accessible vehicle by doing one of the following:\n(i) connecting the passenger to an available transportation network company driver or other driver operating a wheelchair-accessible vehicle; or\n(ii) if connection under subparagraph (i) is not available, directing the passenger to an alternative provider with the legal authority and ability to dispatch a wheelchair-accessible vehicle to the passenger.","path":["Title 66 - PUBLIC UTILITIES","PART I PUBLIC UTILITY CODE","SUBPART D SPECIAL PROVISIONS RELATING TO REGULATION OF PUBLIC UTILITIES","CHAPTER 26 TRANSPORTATION NETWORK SERVICE"],"source_url":"https://www.palegis.us/statutes/consolidated/view-statute?txtType=HTM\u0026ttl=66\u0026div=0\u0026chpt=26\u0026sctn=4\u0026subsctn=3","current_through":"2025-01-07 (Statute Update stamp, 66 Pa.C.S.)","vintage":"","retrieved_at":"2026-09-02T16:35:03Z","sha256":"3c23f5996c4a3a733451dd2ee61b4d048728781f960e2cc0692006147f5d383e","source_id":"us-pa","stale":false,"prev":"us-pa/66-pa.c.s.-2604.2","next":"us-pa/66-pa.c.s.-2604.4"},"notice":"GroundRules: Original legal text. Not legal advice."}