{"data":{"id":"us-tn/tenn.-code-ann.-65-5-402","jurisdiction":"us-tn","citation":"Tenn. Code Ann. § 65-5-402","heading":"Description of costs relative to rates, fees, charges, or estimates","body":"(a) Upon request or application for a connection of utility service by a customer, a utility system shall promptly provide the customer the connection cost. (b) A customer may request the utility system provide the customer connection cost in writing along with a written itemized and detailed description of the costs that comprise the connection cost. Upon receipt of a request, the utility system shall promptly provide the customer the connection cost in writing along with a written itemized and detailed description of the costs that comprise the connection cost. (c) If a utility cannot promptly provide to the customer the connection cost, the connection cost in writing, or a written itemized and detailed description of the costs that comprise the connection cost, then the utility shall within fourteen (14) days from completion of the approved design: (1) Provide to the customer in writing the connection cost and a written itemized and detailed description of the costs that comprise the connection cost; (2) Provide to the customer in writing the time reasonably necessary to calculate or determine the connection cost or to provide a written itemized and detailed description of the connection cost; or (3) Request from the customer information necessary to calculate or determine the connection cost and to provide a written itemized and detailed description to the customer as soon as practicable. (d) To aid a customer, a utility may provide the customer a verbal or unofficial initial approximation of the connection cost. However, an approximation is not considered an attempt to comply with subsections (a)-(c). Added by 2022 Tenn. Acts, ch. 1129, s 1, eff. 7/1/2022.\n(a) Upon request or application for a connection of utility service by a customer, a utility system shall promptly provide the customer the connection cost.\n(b) A customer may request the utility system provide the customer connection cost in writing along with a written itemized and detailed description of the costs that comprise the connection cost. Upon receipt of a request, the utility system shall promptly provide the customer the connection cost in writing along with a written itemized and detailed description of the costs that comprise the connection cost.\n(c) If a utility cannot promptly provide to the customer the connection cost, the connection cost in writing, or a written itemized and detailed description of the costs that comprise the connection cost, then the utility shall within fourteen (14) days from completion of the approved design: (1) Provide to the customer in writing the connection cost and a written itemized and detailed description of the costs that comprise the connection cost; (2) Provide to the customer in writing the time reasonably necessary to calculate or determine the connection cost or to provide a written itemized and detailed description of the connection cost; or (3) Request from the customer information necessary to calculate or determine the connection cost and to provide a written itemized and detailed description to the customer as soon as practicable.\n(1) Provide to the customer in writing the connection cost and a written itemized and detailed description of the costs that comprise the connection cost;\n(2) Provide to the customer in writing the time reasonably necessary to calculate or determine the connection cost or to provide a written itemized and detailed description of the connection cost; or\n(3) Request from the customer information necessary to calculate or determine the connection cost and to provide a written itemized and detailed description to the customer as soon as practicable.\n(d) To aid a customer, a utility may provide the customer a verbal or unofficial initial approximation of the connection cost. However, an approximation is not considered an attempt to comply with subsections (a)-(c).","path":["TN Code","Title 65","Chapter 5"],"source_url":"https://oss-data-us.vaquill.ai/v2026.08/us_tn_statutes.parquet","current_through":"2026-08-14","vintage":"open-us-law v2026.08, retrieved 2026-09-14","retrieved_at":"2026-09-14T18:32:26Z","sha256":"e5ebedebc73af8fb8e934b9c97446326b5aee0dba1ba933c26241101f166a053","source_id":"us-tn","stale":false,"prev":"us-tn/tenn.-code-ann.-65-5-401","next":"us-tn/tenn.-code-ann.-65-5-403"},"notice":"GroundRules: Original legal text. Not legal advice."}