{"data":{"id":"us-tn/tenn.-code-ann.-66-19-104","jurisdiction":"us-tn","citation":"Tenn. Code Ann. § 66-19-104","heading":"Duty to inform consumer of rights","body":"(a) Before beginning any repair work on a motor vehicle, an automotive repair facility shall inform the consumer for whom the repairs are to be done of the following rights: (1) That a consumer: (A) May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and (B) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and (2) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer. (b) The consumer's rights provided in subsection (a) shall be: (1) Displayed immediately before the space for the signature of the consumer conspicuously in easily readable type; (2) Physically separated from the other terms of the form used for authorization of repairs; and (3) Listed under the printed heading \"Consumer's Rights.\" (c) If any automotive repair facility informs a consumer orally of the consumer's rights, the facility shall record in writing: (1) The name of the persons who were notified or whom the facility attempted to notify; (2) The date and time of the notification or attempt; and (3) The signature of the person who made the notification or attempted notification. (d) Failure to comply with this section shall abrogate the repair facility's rights under § 66-19-103 . (e) Nothing in this section shall apply to any person or entity licensed under title 55, chapter 17. Acts 2001, ch. 194, § 1 - 3.\n(a) Before beginning any repair work on a motor vehicle, an automotive repair facility shall inform the consumer for whom the repairs are to be done of the following rights: (1) That a consumer: (A) May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and (B) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and (2) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer.\n(1) That a consumer: (A) May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and (B) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and\n(A) May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and\n(B) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and\n(2) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer.\nthe consumer's consent or good faith attempt to acquire the consent; and\n(2) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer.\n(b) The consumer's rights provided in subsection (a) shall be: (1) Displayed immediately before the space for the signature of the consumer conspicuously in easily readable type; (2) Physically separated from the other terms of the form used for authorization of repairs; and (3) Listed under the printed heading \"Consumer's Rights.\"\n(1) Displayed immediately before the space for the signature of the consumer conspicuously in easily readable type;\n(2) Physically separated from the other terms of the form used for authorization of repairs; and\n(3) Listed under the printed heading \"Consumer's Rights.\"\n(c) If any automotive repair facility informs a consumer orally of the consumer's rights, the facility shall record in writing: (1) The name of the persons who were notified or whom the facility attempted to notify; (2) The date and time of the notification or attempt; and (3) The signature of the person who made the notification or attempted notification.\n(1) The name of the persons who were notified or whom the facility attempted to notify;\n(2) The date and time of the notification or attempt; and\n(3) The signature of the person who made the notification or attempted notification.\n(d) Failure to comply with this section shall abrogate the repair facility's rights under § 66-19-103 .\n(e) Nothing in this section shall apply to any person or entity licensed under title 55, chapter 17.","path":["TN Code","Title 66","Chapter 19"],"source_url":"https://oss-data-us.vaquill.ai/v2026.08/us_tn_statutes.parquet","current_through":"2026-08-14","vintage":"open-us-law v2026.08, retrieved 2026-09-14","retrieved_at":"2026-09-14T18:32:26Z","sha256":"b737ff6ee476932df57398f15830bdbfabd080a80aada3265100a69d78e36ce1","source_id":"us-tn","stale":false,"prev":"us-tn/tenn.-code-ann.-66-19-103","next":"us-tn/tenn.-code-ann.-66-19-105"},"notice":"GroundRules: Original legal text. Not legal advice."}