{"data":{"id":"us-tx/tex.-business-commerce-code-120.104","jurisdiction":"us-tx","citation":"Tex. Business \u0026 Commerce Code § 120.104","heading":"APPEAL PROCEDURES.","body":"If a social media platform receives a user complaint on the social media platform's removal from the platform of content provided by the user that the user believes was not potentially policy-violating content, the social media platform shall, not later than the 14th day, excluding Saturdays and Sundays, after the date the platform receives the complaint:\n(1) review the content;\n(2) determine whether the content adheres to the platform's acceptable use policy;\n(3) take appropriate steps based on the determination under Subdivision (2); and\n(4) notify the user regarding the determination made under Subdivision (2) and the steps taken under Subdivision (3).\nAdded by Acts 2021, 87th Leg., 2nd C.S., Ch. 3 (H.B. 20), Sec. 2, eff. December 2, 2021.","path":["BUSINESS AND COMMERCE CODE","TITLE 5. REGULATION OF BUSINESSES AND SERVICES","SUBTITLE C. BUSINESS OPERATIONS","CHAPTER 120. SOCIAL MEDIA PLATFORMS","SUBCHAPTER C. COMPLAINT PROCEDURES"],"source_url":"https://statutes.capitol.texas.gov/Docs/BC/htm/BC.120.htm#120.104","current_through":"89th 2nd Called Legislative Session, 2025","vintage":"","retrieved_at":"2026-08-27T01:46:56Z","sha256":"1dd0e2c15ddb0ed0f24cbdcd1c78de40746a72442fab7d2b5e490179c0675c06","source_id":"us-tx","stale":false,"prev":"us-tx/tex.-business-commerce-code-120.103","next":"us-tx/tex.-business-commerce-code-120.151"},"notice":"GroundRules: Original legal text. Not legal advice."}