{"data":{"id":"us-tx/tex.-finance-code-12.108","jurisdiction":"us-tx","citation":"Tex. Finance Code § 12.108","heading":"CONSUMER INFORMATION AND COMPLAINTS.","body":"(a) The department shall maintain a system to promptly and efficiently act on complaints filed with the department. The department shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.\n(b) The department shall make information available describing its procedures for complaint investigation and resolution.\n(c) The department shall periodically notify the complaint parties of the status of the complaint until final disposition.\nActs 1997, 75th Leg., ch. 1008, Sec. 1, eff. Sept. 1, 1997. Amended by Acts 2001, 77th Leg., ch. 699, Sec. 2, eff. Sept. 1, 2001.\nAmended by:\nActs 2019, 86th Leg., R.S., Ch. 20 (S.B. 614), Sec. 5, eff. September 1, 2019.","path":["FINANCE CODE","TITLE 2. FINANCIAL REGULATORY AGENCIES","CHAPTER 12. TEXAS DEPARTMENT OF BANKING","SUBCHAPTER B. OPERATION OF DEPARTMENT"],"source_url":"https://statutes.capitol.texas.gov/Docs/FI/htm/FI.12.htm#12.108","current_through":"89th 2nd Called Legislative Session, 2025","vintage":"","retrieved_at":"2026-08-27T01:47:13Z","sha256":"86eddade38e061ddbfe81d1685baeaae2083d8035399b591e14a1d4981bb7ff3","source_id":"us-tx","stale":false,"prev":"us-tx/tex.-finance-code-12.107","next":"us-tx/tex.-finance-code-12.1085"},"notice":"GroundRules: Original legal text. Not legal advice."}