{"data":{"id":"us-tx/tex.-insurance-code-1305.402","jurisdiction":"us-tx","citation":"Tex. Insurance Code § 1305.402","heading":"COMPLAINT INITIATION AND INITIAL RESPONSE; DEADLINES FOR RESPONSE AND RESOLUTION.","body":"(a) If a complainant notifies a network of a complaint, the network, not later than the seventh calendar day after the date the network receives the complaint, shall respond to the complainant, acknowledging the date of receipt of the complaint and providing a description of the network's complaint procedures and deadlines.\n(b) The network shall investigate and resolve a complaint not later than the 30th calendar day after the date the network receives the complaint.\nAdded by Acts 2005, 79th Leg., Ch. 265 (H.B. 7), Sec. 4.02, eff. September 1, 2005.","path":["INSURANCE CODE","TITLE 8. HEALTH INSURANCE AND OTHER HEALTH COVERAGES","SUBTITLE D. PROVIDER PLANS","CHAPTER 1305. WORKERS' COMPENSATION HEALTH CARE NETWORKS","SUBCHAPTER I. COMPLAINT RESOLUTION"],"source_url":"https://statutes.capitol.texas.gov/Docs/IN/htm/IN.1305.htm#1305.402","current_through":"89th 2nd Called Legislative Session, 2025","vintage":"","retrieved_at":"2026-08-27T01:47:21Z","sha256":"ecc5da203ddc9b1dfd1d5a6f2c84d1ca1c742f5972d157b8659d7914f284f59f","source_id":"us-tx","stale":false,"prev":"us-tx/tex.-insurance-code-1305.401","next":"us-tx/tex.-insurance-code-1305.403"},"notice":"GroundRules: Original legal text. Not legal advice."}