{"data":{"id":"us-tx/tex.-insurance-code-1305.403","jurisdiction":"us-tx","citation":"Tex. Insurance Code § 1305.403","heading":"RECORD OF COMPLAINTS.","body":"(a) Each network shall maintain a complaint and appeal log regarding each complaint. The commissioner shall adopt rules designating the classification of network complaints under this section.\n(b) Each network shall maintain a record of and documentation on each complaint, complaint proceeding, and action taken on the complaint until the third anniversary of the date the complaint was received.\n(c) A complainant is entitled to a copy of the network's record regarding the complaint and any proceeding relating to that complaint.\n(d) The department, during any investigation or examination of a network, may review documentation maintained under this subchapter, including original documentation, regarding a complaint and action taken on the complaint.\nAdded by Acts 2005, 79th Leg., Ch. 265 (H.B. 7), Sec. 4.02, eff. September 1, 2005.","path":["INSURANCE CODE","TITLE 8. HEALTH INSURANCE AND OTHER HEALTH COVERAGES","SUBTITLE D. PROVIDER PLANS","CHAPTER 1305. WORKERS' COMPENSATION HEALTH CARE NETWORKS","SUBCHAPTER I. COMPLAINT RESOLUTION"],"source_url":"https://statutes.capitol.texas.gov/Docs/IN/htm/IN.1305.htm#1305.403","current_through":"89th 2nd Called Legislative Session, 2025","vintage":"","retrieved_at":"2026-08-27T01:47:21Z","sha256":"b99fcd9d407d2e3a811408c7adb2b361b5d9f5f4bca1776ff3875fd80ab6fb20","source_id":"us-tx","stale":false,"prev":"us-tx/tex.-insurance-code-1305.402","next":"us-tx/tex.-insurance-code-1305.404"},"notice":"GroundRules: Original legal text. Not legal advice."}