{"data":{"id":"us-tx/tex.-insurance-code-848.107","jurisdiction":"us-tx","citation":"Tex. Insurance Code § 848.107","heading":"COMPLAINT SYSTEMS.","body":"(a) A health care collaborative shall implement and maintain complaint systems that provide reasonable procedures to resolve an oral or written complaint initiated by:\n(1) a patient who received health care services provided by a participating physician or health care provider; or\n(2) a participating physician or health care provider.\n(b) The complaint system for complaints initiated by patients must include a process for the notice and appeal of a complaint.\n(c) A health care collaborative may not take a retaliatory or adverse action against a physician or health care provider who files a complaint with a regulatory authority regarding an action of the health care collaborative.\nAdded by Acts 2011, 82nd Leg., 1st C.S., Ch. 7 (S.B. 7), Sec. 4.01, eff. September 28, 2011.","path":["INSURANCE CODE","TITLE 6. ORGANIZATION OF INSURERS AND RELATED ENTITIES","SUBTITLE C. LIFE, HEALTH, AND ACCIDENT INSURERS AND RELATED ENTITIES","CHAPTER 848. HEALTH CARE COLLABORATIVES","SUBCHAPTER C. GENERAL POWERS AND DUTIES OF HEALTH CARE COLLABORATIVE"],"source_url":"https://statutes.capitol.texas.gov/Docs/IN/htm/IN.848.htm#848.107","current_through":"89th 2nd Called Legislative Session, 2025","vintage":"","retrieved_at":"2026-08-27T01:47:21Z","sha256":"c800c802005028078e571e8b1faac9d59876b0e36795e01424915d5b041fe8ab","source_id":"us-tx","stale":false,"prev":"us-tx/tex.-insurance-code-848.106","next":"us-tx/tex.-insurance-code-848.108"},"notice":"GroundRules: Original legal text. Not legal advice."}