{"data":{"id":"us-tx/tex.-utilities-code-64.157","jurisdiction":"us-tx","citation":"Tex. Utilities Code § 64.157","heading":"DISPUTES.","body":"(a) The commission may resolve disputes between a retail customer and a billing utility, service provider, or telecommunications utility.\n(b) In exercising its authority under Subsection (a), the commission may:\n(1) order a billing utility or service provider to produce information or records;\n(2) require that all contracts, bills, and other communications from a billing utility or service provider display a working toll-free telephone number that customers may call with complaints and inquiries;\n(3) require a billing utility or service provider to refund or credit overcharges or unauthorized charges with interest if the billing utility or service provider has failed to comply with commission rules or a contract with the customer;\n(4) order appropriate relief to ensure that a customer's choice of a telecommunications service provider is honored;\n(5) require the continuation of service to a residential or small commercial customer while a dispute is pending regarding charges the customer has alleged were unauthorized; and\n(6) investigate an alleged violation.\n(c) The commission shall adopt procedures for the resolution of disputes in a timely manner, which in no event shall exceed 60 days.\nAdded by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.","path":["UTILITIES CODE","TITLE 2. PUBLIC UTILITY REGULATORY ACT","SUBTITLE C. TELECOMMUNICATIONS UTILITIES","CHAPTER 64. CUSTOMER PROTECTION","SUBCHAPTER D. PROTECTION AGAINST UNAUTHORIZED CHARGES"],"source_url":"https://statutes.capitol.texas.gov/Docs/UT/htm/UT.64.htm#64.157","current_through":"89th 2nd Called Legislative Session, 2025","vintage":"","retrieved_at":"2026-08-27T01:47:45Z","sha256":"1396acb6eeb938397682a4e219de0ea53b09c7f0d82031585babfb7b7bc4caa3","source_id":"us-tx","stale":false,"prev":"us-tx/tex.-utilities-code-64.156","next":"us-tx/tex.-utilities-code-64.158"},"notice":"GroundRules: Original legal text. Not legal advice."}