{"data":{"id":"us-ut/utah-code-13-51-105","jurisdiction":"us-ut","citation":"Utah Code § 13-51-105","heading":"Operating requirements.","body":"(1) A transportation network company shall maintain an agent for service of process in the state in accordance with Subsection 13-51-104(2).\n(2) A transportation network company may collect, on behalf of a transportation network driver, a fare for a prearranged ride if the transportation network company:\n(a) posts the method for calculating the fare on the transportation network company's software application;\n(b) provides a passenger the rate the transportation network company uses to calculate the fare for a prearranged ride; and\n(c) allows a passenger the option to obtain an estimated fare for a prearranged ride before the passenger enters a transportation network driver's vehicle.\n(3) For a prearranged ride, a transportation network company shall:\n(a) before a passenger enters a transportation network driver's vehicle, display on the transportation network company's software application a picture of the transportation network driver;\n(b) shortly after the prearranged ride is complete, transmit an electronic receipt to the passenger that lists:\n(i) the prearranged ride's origin and destination;\n(ii) the prearranged ride's total time and distance; and\n(iii) an itemization of the total fare the passenger pays, if any; and\n(c) allow a passenger to notify a transportation network driver if a passenger has skis, a snowboard, other oversize luggage, or child restraint device.\n(4) A transportation network driver may not, while providing transportation network services:\n(a) provide a ride to an individual who requests the ride by a means other than a transportation network company's software application;\n(b) solicit or accept cash payments from a passenger; or\n(c) accept a means of payment other than payment through a transportation network company's software application.\n(5) A transportation network company shall maintain a record of:\n(a) all trips, for a minimum of five years after the day on which the trip occurs; and\n(b) all information in a transportation network company's possession regarding a transportation network driver, for a minimum of five years after the day on which the transportation network driver last provided transportation network services using the transportation network company's software application.\n(6) A transportation network company shall adopt a policy that prohibits unlawful discrimination with respect to a passenger and shall:\n(a) provide a copy of the policy to each transportation network driver; or\n(b) post the policy on the transportation network company's website.\n(7)\n(a) A transportation network driver shall accommodate:\n(i) a service animal; or\n(ii) an individual with a physical disability.\n(b) A transportation network driver or transportation network company may not impose an additional charge to provide the accommodations described in Subsections (7)(a) and (8).\n(8) A transportation network company shall:\n(a) allow a passenger to request a prearranged ride in a wheelchair-accessible vehicle; and\n(b) if a wheelchair-accessible vehicle is not available to a passenger who requests a wheelchair-accessible vehicle under Subsection (8)(a), direct the passenger to a transportation service that provides wheelchair-accessible service, if available.\n(9) A transportation network company shall disclose to a transportation network driver:\n(a) a description of the insurance coverage the transportation network company provides the transportation network driver while the transportation network driver is providing transportation network services, including the insurance coverage's liability limit;\n(b) that the transportation network company's automobile insurance policy may not provide coverage to the transportation network driver during a waiting period or a prearranged ride;\n(c) that if the vehicle the transportation network driver uses to provide transportation network services has a lien against the vehicle, the transportation network driver is required to notify the lienholder that the transportation network driver is using the vehicle to provide transportation network services; and\n(d) that using a vehicle with a lien against the vehicle to provide transportation network services may violate the transportation network driver's contract with the lienholder.\n(10) A transportation network company and the transportation network company's insurer shall, for an incident that occurs while a transportation network driver is providing transportation network services:\n(a) cooperate with a liability insurer that insures the vehicle the transportation network driver uses to provide the transportation network services;\n(b) provide, to the liability insurer, the precise date and time that an incident occurred, including the precise time when a driver logged in or out of the transportation network company's software application; and\n(c) provide the information described in Subsection (10)(b) to a liability insurer no later than 10 business days after the day on which the liability insurer requests the information from the transportation network company.\n(11) If a transportation network company's insurer insures a vehicle with a lien against the vehicle, and the transportation network company's insurer covers a claim regarding the vehicle under comprehensive or collision coverage, the transportation network company shall direct the transportation network company's insurer to issue the payment for the claim:\n(a) directly to the person that conducts the repair on the vehicle; or\n(b) jointly to the owner of the vehicle and the primary lienholder.","path":["Title 13 Commerce and Trade","Chapter 13-51 Transportation Network Company Registration Act","Part 13-51-1 Registration"],"source_url":"https://le.utah.gov/xcode/Title13/Chapter51/13-51-S105.html","current_through":"2026 General Session","vintage":"","retrieved_at":"2026-09-03T11:34:33Z","sha256":"e44cbe6d9435ef0f91817d0189c120cedd0316b553ae61441ab0263a6a0a0a44","source_id":"us-ut","stale":false,"prev":"us-ut/utah-code-13-51-104.1","next":"us-ut/utah-code-13-51-106"},"notice":"GroundRules: Original legal text. Not legal advice."}