{"data":{"id":"us-va/11vac5-80-80","jurisdiction":"us-va","citation":"11VAC5-80-80","heading":"Corporate responsible gambling policies","body":"A. A permit holder's website or mobile application shall prominently publish a responsible gambling logo in a manner approved by the director and shall direct a player to the permit holder's responsible gambling page.\n\nB. A permit holder's website or mobile application shall contain, at a minimum, the following:\n\n1. A prominent message that provides the toll-free number for the National Problem Gambling Helpline for individuals to use if the individuals suspect they or someone they know may have a gambling problem; and\n\n2. A clear statement of the permit holder's commitment to responsible gaming and problem gambling prevention.\n\nC. A permit holder shall maintain a corporate policy on responsible gambling that addresses the following:\n\n1. Corporate commitment to responsible gambling and problem gambling prevention;\n\n2. Responsible gambling strategy with defined goals;\n\n3. Senior executive staff members are accountable for responsible gambling policies and programs;\n\n4. Responsible gambling programs are embedded across all activities of the organization;\n\n5. Methods for tracking levels of understanding and implementation of responsible gambling practices across its organization; and\n\n6. Measures to ensure staff understand the importance of responsible gaming and are knowledgeable about staff roles and the company's expectations of their actions. Such measures should include:\n\na. Corporate responsible gambling policies are explained to employees along with local (e.g., site-specific) codes of practice, self-ban procedures, and regulations;\n\nb. All staff are trained about problem gambling and its impact as well as key responsible gambling information;\n\nc. All staff are trained on skills and procedures required of them for assisting players who may have problems with gambling;\n\nd. All staff are trained to avoid messages that reinforce misleading or false beliefs;\n\ne. All staff are trained upon hiring and are retrained regularly;\n\nf. Objectives are clear and accessible, training accommodates different learning styles, and material is tested or reviewed with staff;\n\ng. A formal evaluation process is in place; and\n\nh. Reasonable efforts are made to ensure that the training program or evaluation is informed by evidence-based research.","path":["Title 11. Gaming","Agency 5. Virginia Lottery Board","Chapter 80. Sports Betting Consumer Protection Program"],"source_url":"https://law.lis.virginia.gov/admincode/title11/agency5/chapter80/section80/","current_through":"2026 Regular Session (effective July 1, 2026)","vintage":"","retrieved_at":"2026-09-14T04:49:38Z","sha256":"72e94ec459f3294a1353b14d80c4c321a95408a5bdaffe31622354e11aaf191b","source_id":"us-va-vac","stale":false,"prev":"us-va/11vac5-80-70","next":"us-va/11vac5-80-90"},"notice":"GroundRules: Original legal text. Not legal advice."}