{"data":{"id":"us-va/12vac35-105-1250","jurisdiction":"us-va","citation":"12VAC35-105-1250","heading":"Qualifications of case management employees or contractors","body":"A. Employees or contractors providing case management services shall have knowledge of:\n\n1. Services and systems available in the community including primary health care, support services, eligibility criteria and intake processes and generic community resources;\n\n2. The nature of serious mental illness,  developmental disability, substance abuse (substance use disorders), or co-occurring disorders depending on the individuals  receiving services, including clinical and developmental issues;\n\n3. Different types of assessments, including functional assessment, and their uses in service planning;\n\n4. Treatment modalities and intervention techniques, such as behavior management, independent living skills training, supportive counseling, family education, crisis intervention, discharge planning, and service coordination;\n\n5. Types of mental health, developmental, and substance abuse programs available in the locality;\n\n6. The service planning process and major components of a service plan;\n\n7. The use of medications in the care or treatment of the population served; and\n\n8. All applicable federal and state laws and regulations and local ordinances.\n\nB. Employees or contractors providing case management services shall have skills in:\n\n1. Identifying and documenting an individual's need for resources, services, and other supports;\n\n2. Using information from assessments, evaluations, observation, and interviews to develop service plans;\n\n3. Identifying and documenting how resources, services, and natural supports such as family can be utilized to promote achievement of an individual's personal habilitative or rehabilitative and life goals; and\n\n4. Coordinating the provision of services by diverse public and private providers.\n\nC. Employees or contractors providing case management services shall have abilities to:\n\n1. Work as team members, maintaining effective  inter-agency and intra-agency working relationships;\n\n2. Work independently performing position duties under general supervision; and\n\n3. Engage in and sustain ongoing relationships with individuals receiving services.\n\nD. Case managers serving individuals with developmental disability shall complete the DBHDS core competency-based curriculum within 30 days of hire.","path":["Title 12. Health","Agency 35. Department of Behavioral Health And Developmental Services","Chapter 105. Rules and Regulations for Licensing Providers by the Department of Behavioral Health and Developmental Services","Part VI. Additional Requirements for Selected Services","Article 5. Case Management Services"],"source_url":"https://law.lis.virginia.gov/admincode/title12/agency35/chapter105/section1250/","current_through":"2026 Regular Session (effective July 1, 2026)","vintage":"","retrieved_at":"2026-09-14T04:51:28Z","sha256":"ca5d00203f7971340ec7a8288aa7a49d8d7af23385c7e80895dfa4a0e44c5241","source_id":"us-va-vac","stale":false,"prev":"us-va/12vac35-105-1245","next":"us-va/12vac35-105-1255"},"notice":"GroundRules: Original legal text. Not legal advice."}