{"data":{"id":"us-va/12vac5-31-360","jurisdiction":"us-va","citation":"12VAC5-31-360","heading":"Public access","body":"An EMS agency shall provide for a publicly listed telephone number to receive calls for service from the public.\n\n1. The number must be answered in person on a 24-hour basis.\n\n2. Exception: An EMS agency that does not respond to calls from the public but responds only to calls from a unique population shall provide for a telephone number known to the unique population it serves. The number must be answered during all periods when that population may require service and at all other times must direct callers to the nearest available EMS agency.","path":["Title 12. Health","Agency 5. Department of Health","Chapter 31. Virginia Emergency Medical Services Regulations","Part II. EMS Agency, EMS Vehicle and EMS Personnel Standards","Article 1. EMS Agency Licensure and Requirements"],"source_url":"https://law.lis.virginia.gov/admincode/title12/agency5/chapter31/section360/","current_through":"2026 Regular Session (effective July 1, 2026)","vintage":"","retrieved_at":"2026-09-14T04:49:50Z","sha256":"f817eeef38327f26a5f22d21f1ae14648c553268cb9a5372c74df1b34c9f4494","source_id":"us-va-vac","stale":false,"prev":"us-va/12vac5-31-350","next":"us-va/12vac5-31-370"},"notice":"GroundRules: Original legal text. Not legal advice."}