{"data":{"id":"us-va/14vac5-400-70","jurisdiction":"us-va","citation":"14VAC5-400-70","heading":"Claims settlement standards applicable to all insurers","body":"A. Any denial of a claim  shall be given to a claimant in writing and the claim file of the insurer shall contain a copy of the denial.\n\nB.  An insurer shall  provide a reasonable written explanation of the basis for  any claim denial.  The written explanation shall provide a specific reference to a policy provision, condition, or exclusion, if any.\n\nC.  An insurer shall not  deny a first party claim on the basis that responsibility for payment should be assumed by others except as may otherwise be provided by policy provisions.\n\nD. In any case where there is no dispute as to coverage or liability,  an insurer  shall offer to a first party claimant an amount  that is fair and reasonable as shown by the investigation of the claim, provided the amount so offered is within policy limits and in accordance with policy provisions.\n\nE. An insurer shall not unreasonably refuse to pay any claim in accordance with the provisions of the policy.","path":["Title 14. Insurance","Agency 5. State Corporation Commission, Bureau of Insurance","Chapter 400. Rules Governing Unfair Claim Settlement Practices"],"source_url":"https://law.lis.virginia.gov/admincode/title14/agency5/chapter400/section70/","current_through":"2026 Regular Session (effective July 1, 2026)","vintage":"","retrieved_at":"2026-09-14T04:52:02Z","sha256":"95475e3c13edcb92bf4acec3b4eb4f09c6de7a2b2656f89c83b6acba98910c44","source_id":"us-va-vac","stale":false,"prev":"us-va/14vac5-400-60","next":"us-va/14vac5-400-80"},"notice":"GroundRules: Original legal text. Not legal advice."}