{"data":{"id":"us-va/18vac160-30-350","jurisdiction":"us-va","citation":"18VAC160-30-350","heading":"Response to inquiry and provision of records","body":"A. A licensee must respond within 10 days to a request by the board or any of its agents regarding any complaint filed with the department.\n\nB. Unless otherwise specified by the board, a licensee of the board must produce to the board or any of its agents within 10 days of the request any document, book, or record concerning any transaction pertaining to a complaint filed in which the licensee was involved or for which the licensee is required to maintain records. The board may extend such timeframe upon a showing of extenuating circumstances prohibiting delivery within such 10-day period.\n\nC. A licensee must not provide a false, misleading, or incomplete response to the board or any of its agents seeking information in the investigation of a complaint filed with the board.\n\nD. With the exception of the requirements of subsections A and B of this section, a licensee must respond to an inquiry by the board or its agent within 21 days.","path":["Title 18. Professional And Occupational Licensing","Agency 160. Board For Waterworks And Wastewater Works Operators And Onsite Sewage System Professionals","Chapter 30. Waterworks and Wastewater Works Operators Licensing Regulations","Part VI. Standards of Practice and Conduct"],"source_url":"https://law.lis.virginia.gov/admincode/title18/agency160/chapter30/section350/","current_through":"2026 Regular Session (effective July 1, 2026)","vintage":"","retrieved_at":"2026-09-14T04:53:17Z","sha256":"b4975e61c4e5d4dca5f8124ec229d4768153a109809419e6149979c903bc963b","source_id":"us-va-vac","stale":false,"prev":"us-va/18vac160-30-340","next":"us-va/18vac160-30-360"},"notice":"GroundRules: Original legal text. Not legal advice."}