{"data":{"id":"us-va/20vac5-428-70","jurisdiction":"us-va","citation":"20VAC5-428-70","heading":"Commission complaints","body":"A. When the staff informs a LEC of an out-of-service commission complaint, that LEC shall restore the affected service within 24 hours of the report, subject to the customer-caused delay exclusion of 20VAC5-428-90 B 2, unless an extension is granted by the staff.\n\nB. When the staff informs a LEC of a non-out-of-service commission complaint, the LEC shall resolve the complaint within 10 business days of the report, unless an extension is granted by the staff.\n\nC. When the staff informs a LEC of an extended service installation complaint, that LEC shall provision service within five business days of the report, subject to the customer-caused delay, installation of more than five NALs, and telephone number porting exclusions of 20VAC5-428-90 B 4, unless an extension is granted by the staff.","path":["Title 20. Public Utilities And Telecommunications","Agency 5. State Corporation Commission","Chapter 428. Rules Governing Local Exchange Telecommunications Carrier Retail Service Quality"],"source_url":"https://law.lis.virginia.gov/admincode/title20/agency5/chapter428/section70/","current_through":"2026 Regular Session (effective July 1, 2026)","vintage":"","retrieved_at":"2026-09-14T04:53:32Z","sha256":"56ad72f5a56a66715ed5a5d6466a0103ed4ad97eabbffdee14ef671cef1e3256","source_id":"us-va-vac","stale":false,"prev":"us-va/20vac5-428-60","next":"us-va/20vac5-428-80"},"notice":"GroundRules: Original legal text. Not legal advice."}