{"data":{"id":"us-va/20vac5-430-50","jurisdiction":"us-va","citation":"20VAC5-430-50","heading":"Complaints","body":"Each ETC shall designate a point of contact for the handling of customer complaints received by the commission. When contacted by a member of the commission staff regarding a customer complaint received by the commission, the ETC shall provide the commission staff a written response within 24 hours confirming contact with the customer and describing the plan for addressing the customer's complaint. The ETC shall provide commission staff a written confirmation when the customer complaint is resolved.","path":["Title 20. Public Utilities And Telecommunications","Agency 5. State Corporation Commission","Chapter 430. Rules Governing Designation of a Commercial Mobile Radio or Cellular Telephone Service Provider as an Eligible Telecommunications Carrier"],"source_url":"https://law.lis.virginia.gov/admincode/title20/agency5/chapter430/section50/","current_through":"2026 Regular Session (effective July 1, 2026)","vintage":"","retrieved_at":"2026-09-14T04:53:32Z","sha256":"fbb98171b46bfc3ffad805c775cf928d8eb2fd53294648a021635c17827eb0c2","source_id":"us-va-vac","stale":false,"prev":"us-va/20vac5-430-40","next":"us-va/20vac5-430-60"},"notice":"GroundRules: Original legal text. Not legal advice."}