{"data":{"id":"us-wv/w.-va.-code-24d-1-15","jurisdiction":"us-wv","citation":"W. Va. Code § 24D-1-15","heading":"Procedures for restoring interrupted service and improving substandard service.","body":"(a) Each cable operator, for the purpose of restoring interrupted service and improving substandard service, shall be able to receive calls twenty-four hours a day, seven days a week, and shall have one or more qualified persons as may be necessary to repair the cable system, facilities and equipment owned by the cable operator and located on a subscriber's premises, including, but not limited to, cable receiving equipment and directly associated equipment.\n(b) Each cable operator shall restore interrupted service not later than twenty-four hours after being notified by a subscriber that service has been interrupted, unless: (1) Service cannot be restored until another company repairs facilities owned by such company and leased to, or required for the operation of, the cable service; (2) the interruption was caused by an act of nature; or (3) the cable operator is unable to restore service within twenty-four hours due to extenuating circumstances. In the event of such extenuating circumstances, the company shall restore service as soon as feasible and then submit a written notice to the commission indicating that service has been restored and explaining the nature of the extenuating circumstances.","path":["CHAPTER 24D. CABLE TELEVISION.","ARTICLE 1. CABLE TELEVISION SYSTEMS ACT."],"source_url":"https://code.wvlegislature.gov/24D-1-15/","current_through":"as of 2026-08-03; contains at least the enactments of the 2026 Regular Session","vintage":"","retrieved_at":"2026-09-06T00:26:30Z","sha256":"c1bdcda0fd289a797321dfeb7d812784cb832ae9f658d7a6ac9b61d57f4aac88","source_id":"us-wv","stale":true,"prev":"us-wv/w.-va.-code-24d-1-14","next":"us-wv/w.-va.-code-24d-1-16"},"notice":"GroundRules: Original legal text. Not legal advice."}