{"data":{"id":"us/14-cfr-382.111","jurisdiction":"us","citation":"14 CFR 382.111","heading":"What services must carriers provide to passengers with a disability on board the aircraft?","body":"As a carrier, you must provide services within the aircraft cabin as requested by or on behalf of passengers with a disability, or when offered by carrier personnel and accepted by passengers with a disability, as follows:\n(a) Assistance in moving to and from seats, as part of the enplaning and deplaning processes;\n(b) Assistance in preparation for eating, such as opening packages and identifying food;\n(c) If there is an on-board wheelchair on the aircraft, assistance with the use of the on-board wheelchair to enable the person to move to and from a lavatory;\n(d) Assistance to a semi-ambulatory person in moving to and from the lavatory, not involving lifting or carrying the person; or\n(e) Assistance in stowing and retrieving carry-on items, including mobility aids and other assistive devices stowed in the cabin (see also 382.91(d)). To receive such assistance, the passenger must self-identify as being an individual with a disability needing the assistance.\n(f) Effective communication with passengers who have vision impairments or who are deaf or hard-of-hearing, so that these passengers have prompt access to information the carrier provides to other passengers (e.g. weather, on-board services, flight delays, connecting gates at the next airport).","path":["Title 14—Aeronautics and Space","CHAPTER II—OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS)","SUBCHAPTER D—SPECIAL REGULATIONS","PART 382—NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL","Subpart H—Services on Aircraft"],"source_url":"https://www.ecfr.gov/api/versioner/v1/full/2026-08-25/title-14.xml","current_through":"2026-08-25","vintage":"","retrieved_at":"2026-08-27T02:24:20Z","sha256":"686a759030f66cd384aa216bd31262d59a3df142986b712c44d5f9d061f3551b","source_id":"us-cfr","stale":true,"prev":"us/14-cfr-382.105","next":"us/14-cfr-382.113"},"notice":"GroundRules: Original legal text. Not legal advice."}